Getty Images, Orange Orange's move that raises eyebrows: it poses a nuisance for its customers
Some users don't look favorably upon having their router restarted during the early morning, leaving them without a connection.
An action by Orange has caused quite a stir among its users in recent weeks. It is a routine procedure that the company carries out to improve the connection experience. We are referring to the automatic router reboot during the early morning hours.
However, this measure hasn't been well received by all customers. Some argue that it disrupts their nighttime activities, such as working or playing online.
Why does Orange reboot the router at night?
The main reason Orange performs this reboot is to optimize its customers' internet connection. Routers, like any electronic device, can experience performance issues due to overloads or a weak signal.
Rebooting the router helps improve WiFi signal quality, connection speed, and overall service stability. This process is especially useful when there is network congestion or if significant updates have occurred that require the device to restart.
By performing this reboot during the early morning hours, Orange aims to do it at a time when most of its users are not using the internet. This way, the interruption of the connection doesn't cause too many inconveniences. It is a strategy designed so that customers can enjoy better service during the day without noticing the disconnections.
Orange customers' complaint
Despite the benefits this reboot can bring, many Orange customers have expressed their frustration. Through social media, several users have pointed out that these types of nighttime connection cuts are bothersome to them. Especially those who take advantage of the night to work from home, study, or enjoy their online games.
One customer, for example, expressed his dissatisfaction on X. "Stop cutting the connection in the early morning; if I want to, I'll reboot the router whenever I want," he wrote. He added that "this is not how you take care of customers."
It is understandable that those who rely on the internet for their nighttime activities see these cuts as an inconvenience. In an era where telecommuting, online study, and digital leisure are increasingly important, any interruption can be frustrating. Additionally, some customers believe that this measure could have been communicated better, giving them the option to choose whether or not to reboot the router at that time.
Nevertheless, this decision is made at a time when most users are not connected. Therefore, the interruption of the connection usually doesn't cause major inconveniences. This practice, although not ideal for everyone, is designed so that customers can enjoy a smoother experience during the rest of the day.
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