The tremendous scare an Orange customer gets on her bill: 'Unbelievable'

A customer of Orange has experienced a bewildering and very unpleasant situation upon reviewing her latest bill. The user, who has shared her complaint on social media, reports that her 92-year-old mother's mobile bill includes calls. Specifically to Zambia, which, according to her, were not made.

The woman doesn't understand how these charges are reflected. She insists that these communications never took place.

Despite her repeated attempts to solve the issue with Orange, the customer claims that the company's reply has been blunt. "They tell us that the calls were made," she notes. This reply has left the woman perplexed, describing the situation as "mind-blowing" due to how absurd and illogical it seems to her.

This type of complaint is not new. Numerous Orange users have reported similar issues with their bills. They particularly highlight erroneous or unknown charges that appear without a clear explanation.

However, the case of this woman, who has been affected by calls to a country like Zambia, is even stranger. She initially has no contacts there or reasons to make such calls.

Advice from Other Users to Solve the Problem with Orange

In the comments on her post, some social media users have suggested that she check the call log. They indicate that in this log, she could verify if the calls actually appear as made or if they are simply a system error.

Additionally, several users have advised the customer to take a screenshot or a photo of the call log. This way, she can send this information directly to the company to support her complaint.

Another possibility suggested is to file a formal complaint or even escalate the case to the relevant authorities. It is another way to protect oneself from potential fraud or billing errors. Undoubtedly, the scare caused by the appearance of these calls to Zambia on this woman's bill is something she can't shake off.

Orange Must Respond to the Complaints

This type of situation generates great discomfort among users. They often feel that companies don't offer clear answers or effective solutions. Although Orange has been mentioned multiple times for billing issues, the company hasn't yet publicly commented on this specific case.

However, as in other instances, it is expected that customer service representatives will follow standard procedures. That is, review the call log and verify if there is any error in the system.