Surprised woman looking at her phone with a Movistar logo and emojis of astonishment and exclamation.
LIFESTYLE

Movistar Confirms It and Sends a Clear Message to the Competition: Be Very Careful

Movistar is forced to react after the attempted scam suffered by its customers, something that worries everyone

Movistar warns its users, as well as those of other companies like Orange and Vodafone, about a phone scam. Everything indicates that it could affect more people.

A few days ago, it was reported that several customers of O2, Movistar's low-cost brand, received a fraudulent call. The worst part is that the scammers pretended to be representatives of O2. They tried to convince users to provide their personal and banking information.

A social media user alerted about the situation, as he was about to fall into the criminals' trap. According to his account, the call seemed to be a legitimate communication from O2. The scammers claimed that his bill would have a series of discounts if he provided his personal information, such as passwords and banking details.

Montage with the Movistar logo, an exclamation and a mobile phone in one hand
Pay close attention to certain calls you receive | Dasha Petrenko, Movistar

However, this type of request is completely false.

Movistar, Orange, and Vodafone Never Ask for Sensitive Data

Telecom operators, like Movistar, Orange, and Vodafone, never request this type of data directly by phone. Therefore, any attempt to obtain that information should be a warning that it is a scam.

In this specific case, the number from which the fraudulent call was made was 611 24 28 70. It is a number that many users might consider legitimate due to its format.

O2 confirmed that they never make commercial calls of this type. Additionally, the company made it clear that the security of its users is its priority and that this type of scam can happen to any operator. That's why Movistar has decided to issue a warning to all its users, as well as those of other operators like Orange and Vodafone.

How to Protect Yourself from These Scams?

Movistar has offered a series of recommendations to avoid falling into similar traps. First, it is important to keep in mind that if you receive a call from an unknown number or a long number, it is best not to answer. You should also mark it as spam.

Woman with surprised expression raising her glasses, with an O2 symbol in the background.
Many O2 customers have been surprised by the discount they were promised | O2, Getty Images

If you have already answered, never provide personal information. Whether passwords, credit card details, or any other sensitive data. If you have doubts about the legitimacy of the call, the most advisable thing is to hang up immediately.

After this, the correct thing to do is to verify the information through the company's official channels.

A Common Danger to All Operators

Although the mentioned scam involves O2, Movistar has pointed out that this type of fraud can affect any operator, not just theirs. Therefore, it is recommended that users of Orange, Vodafone, and other telecommunications service providers remain cautious.

The company warns that these types of frauds are becoming more sophisticated and that the techniques of the criminals may vary. Therefore, it is essential to stay alert and never share personal data with strangers.

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