A woman with curly hair and a surprised expression stands in front of a Movistar store, where several people are buying electronic devices. — Movistar customers are requesting that these issues be solved immediately. | Getty Images, Movistar

Camara — Movistar customers are requesting that these issues be solved immediately. | Getty Images, Movistar

Official Statement: They Ask Movistar to Take Action Now or It Will Be Too Late

Users and customers of the operator demand solutions following the recent blocks on many websites.

18/02/2025 11:31:00h

Iván García

Users of Movistar and O2 have expressed their dissatisfaction in recent days due to the cuts and blocks of access to various websites. According to the consumer organization FACUA, these blocks are a measure adopted by the company to fight against piracy in football. However, they are also affecting legitimate sites, which has raised concern among those affected.

FACUA has demanded that the operator take immediate measures to solve this problem before it is too late. The main complaint focuses on the indiscriminate blocking of Cloudflare. It is a service that acts as an intermediary between internet users and web servers.

It is used by a large number of legitimate sites. This means that by blocking Cloudflare IP addresses, Movistar is affecting many more users than initially intended.

Montage of a laptop and a round with the beginning of the link of a web page

Users can't access certain pages through Movistar fiber | Pexels

Movistar Causes a Big Problem for Users

The blocking of certain Cloudflare IP addresses has caused a serious problem. During the hours of La Liga matches, many can't access websites that have no relation to piracy. This fact has caused a large number of complaints.

Many Movistar customers have been affected by not being able to access information, entertainment, or shopping sites, among others. FACUA, in its statement, has pointed out that Movistar's intention is to protect copyright and prevent piracy related to sporting events. However, the method employed is having adverse effects and limiting access to tens of thousands of legitimate sites.

By attempting to block access to copyrighted content, the company is also harming other users. In reality, many of them have no relation to piracy or football.

It is quite a nuisance for customers, but also for the website managers who suffer a loss of visits. | Getty Images Signature

Customers No Longer Trust Movistar

This type of blocking not only affects Movistar and O2 users. It also jeopardizes customers' trust in the company's services. It is important to remember that consumers have the right to freely access the internet without suffering undue restrictions.

If this problem is not solved quickly, it could generate an even greater wave of criticism. In addition to affecting the company's reputation.

Movistar customers have reported that the cuts are not occasional. They have been repeated over several days. The concern is growing because, with no clear replys from the company, users fear that these blocks will continue to extend.

➡️ Lifestyle