A man surprised in front of a Wells Fargo branch.
CONSUMER AFFAIRS

Confirmed: Wells Fargo puts out the fire to the relief of many customers, watch out for their ATMs

The American bank doesn't want more scares than necessary: it warns its clients to always check this

Wells Fargo, one of the major banks in the United States, has issued an urgent notice that has reassured many customers after a growing risk at their ATMs. The institution is warning about a serious problem that is occurring in several areas of the country.

In the United States, illegal devices called "skimmers" have been detected attached to the ATM slot. These devices are able to copy the magnetic stripe of your card when you insert it.

Wells Fargo warns all its customers: be very careful when using the ATM

That's not all: some criminals also place hidden micro-cameras that record your password as you type it. If you don't do anything about it, they could clone your card and empty your account.

A man with a surprised expression in front of a building with the Wells Fargo logo.
Pay attention to this message from Wells Fargo, it's for your own good | Dean Drobot, en.edatv.news, Grok

Before inserting your card, check with your hands if the slot is loose or has any protrusion. If the front part of the ATM moves, is loose, or looks like it was added on, don't use it. This quick check is crucial because most of these devices are placed on top of the ATM and can be seen or felt when you touch them.

Why is this action so important?

Because in just a few seconds, the skimmer can copy your card, and the camera records your PIN. This way, criminals are able to duplicate your card and know your personal password, leading to fraud that can cost you hundreds or thousands of dollars. In addition, when using everyday ATMs, such as those at Wells Fargo, criminals find unsuspecting victims.

The bank explains that the risk is real and is increasing. In cities like Pasadena, California, several ATMs with skimmers have been found in the same week. Cases have also been reported in Alexandria, Virginia, where customers lost money after using compromised ATMs.

A woman with a surprised expression in front of a building with a Wells Fargo sign.
See what Wells Fargo reveals to you | en.edatv.news, Getty Images Pro, Grok

Wells Fargo recommends not only inspecting the slot, but also covering the keypad when entering your PIN. This prevents cameras from capturing it. They also advise choosing ATMs located inside branches or in busy places, where any tampering is more visible.

This is what you should do if you suspect you've been a victim of this fraud

First, immediately check your transactions. You can activate alerts in the Wells Fargo app or online banking to receive notifications of unusual withdrawals or purchases. If you see unauthorized transactions, call the bank at 1‑800‑869‑3557 (for debit or ATM cards) or 1‑800‑642‑4720 (for credit cards).

The bank has "Zero Liability" policies and can reimburse you if you report the fraud in time. You can also change your PIN and block the affected card. If you suspect a skimmer, report it to the local police and notify Wells Fargo itself.

➡️ Consumer Affairs

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