Google Maps, Getty Images Signature de RgStudio, en.edatv.news Urgent alert from Banco Santander to all its customers: beware if you see this in your account
A computer glitch shakes Banco Santander and leaves thousands of customers with duplicate charges in their accounts.
Have you noticed repeated charges on your Banco Santander account? You're not alone. A technical problem has affected numerous users of the bank in Spain this Thursday.
Many clients of the entity, upon accessing their accounts and reviewing their latest bank transactions, have encountered an unpleasant surprise. A computer glitch in Banco Santander's app has caused duplicate charges for thousands of people.
Banco Santander Confirms an Issue in Its App
According to Banco Santander, a computer issue has caused some clients to see duplicate charges in their accounts after making transactions with their cards. An error that began to be reported yesterday.
"Important notice! Due to an issue, some of your card transactions may appear duplicated. We apologize for the inconvenience. We are working to solve it as soon as possible." With this message, the bank informed all its clients this Thursday through its own app.
Banco Santander has publicly acknowledged the problem and assures that it is already working to solve it as soon as possible. "We apologize for the inconvenience, we are working to solve the issue as soon as possible to regularize the transactions that now appear duplicated," they have replied to many users on X.
What to Do if You are Affected by This Computer Glitch
If you have detected any duplicate charges on your Banco Santander account, the first thing you should do is be patient. The bank hasn't yet provided an exact date for the definitive resolution of the problem. But it has confirmed that it is working to solve the issue as quickly as possible.
This new issue adds to a similar problem that occurred in March 2024. At that time, Banco Santander's clients also experienced duplicate charges in their accounts. However, it was merely a "visualization" error, meaning the charges were never actually made.
This new computer glitch highlights the importance of banking system security. Despite technological advances, computer errors remain a reality that can affect millions of users of any entity.
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