Europa Press, DAPA Images Goodbye to Your Money: Banco Santander Issues an Urgent Warning to Those Who Pay with Card
If you have seen a charge you don't recognize on your Banco Santander card, here is what you can do.
One day, you might log into your Banco Santander account and see a charge you don't recognize. However, if this has already happened to you, don't despair because you don't have to say farewell to your money.
Banco Santander has alerted thousands of its customers who use credit or debit cards about the possibility of acting quickly, especially in the face of unrecognized charges. This measure allows Santander users to effectively manage any irregularities in their bank transactions.
Banco Santander Alerts on the Steps to Follow
It's common that, when reviewing the movements of your Banco Santander credit or debit card, you might find a charge you don't remember making. This situation can cause immediate concern. However, the bank has tools designed to help you handle these incidents efficiently.
One of the main solutions Banco Santander offers its customers is the ability to geolocate the latest transactions made with your card through the Santander App. This feature allows you to verify if you were the one who authorized the use of your card at a specific location.
To access this option, simply open the Santander App, log into your account, and review your card's recent transactions. The geolocation will show you where the transactions were made, making it easier to identify any suspicious activity.
What to Do if You Detect an Unrecognized Charge?
If, upon reviewing your transactions in the Santander App, you notice a charge you don't recognize, it's crucial to act immediately. First, you must verify the transaction. Use the geolocation feature in the Santander App to confirm if you indeed made the payment at the indicated location.
If after verification you consider the charge to be fraudulent, contact Banco Santander's Superlínea or visit the nearest branch. It's important to report the unauthorized charge as soon as possible to avoid further issues.
Remember that, from the Santander App, you can turn off your card by selecting the "OFF Turn off card" option. This prevents further charges until you confirm the situation. If the charge turns out to be legitimate, you can easily reactivate your card by selecting "ON Turn on card."
Additional Protection for Banco Santander Customers
In addition to these measures, Banco Santander recommends its customers keep their account security updated, such as regularly changing passwords and activating real-time transaction notifications. These practices help detect any unusual activity immediately and take the necessary actions to protect your money.
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