Special Announcement From Caixabank to All Its Customers: Official, It Will Be Before April

CaixaBank has taken a key step in accessibility and financial inclusion. Before the end of March, all its branches will have an innovative sign language video interpretation service. With this initiative, any customer with hearing disabilities will be able to communicate fluently with their manager without barriers or confusion.

The bank reaffirms its commitment to equal opportunities and more accessible customer service. Therefore, it provides clearer and simpler access to its products and services.

CaixaBank Facilitates Communication Without Barriers

The new service, called SVisual, allows customers to receive assistance in sign language in real-time thanks to a video interpretation system. An interpreter facilitates the conversation between the user and the manager, ensuring that information about financial products, investments, or services is transmitted without errors.

This system improves the autonomy of people with hearing disabilities and ensures that they can carry out their transactions with the same clarity and security as any other customer. The ability to receive financial information without misunderstandings reinforces transparency and helps make better economic decisions.

A Deployment Across the Entire Branch Network

CaixaBank began implementing this service in December through a pilot program in 120 branches distributed across all autonomous communities. Now, after the good results and positive reception, the bank has decided to extend it to its entire branch network before April. With this measure, any customer will be able to access sign language video interpretation from any bank branch.

This project not only benefits people with hearing disabilities but also improves service in situations where communication may be compromised. CaixaBank is committed to more accessible and inclusive banking, with innovative solutions that facilitate the relationship between customers and managers.

Customers interested in using video interpretation can easily request an appointment. To do so, they only need to contact their manager via email or use the CaixaBankNow application. Once the appointment is confirmed, the system will connect the user with a sign language interpreter, allowing clear communication throughout the consultation.

This service is completely free and available to anyone who needs it. CaixaBank thus reinforces its commitment to financial inclusion, eliminating barriers and ensuring equitable treatment for all its customers.

The implementation of SVisual is the result of collaboration between CaixaBank and the CNSE Foundation for the Elimination of Communication Barriers. This non-profit organization works in defense of the rights of deaf people and in improving their quality of life.

The service is supported by the State Confederation of Deaf People (CNSE), ensuring that the solution has been developed with a focus adapted to real needs. Thanks to this initiative, CaixaBank becomes a benchmark in accessibility within the banking sector.

CaixaBank Commits to More Accessible Banking

With this deployment, CaixaBank positions itself as one of the most committed banks to accessibility. Sign language video interpretation is another step toward more inclusive banking, where all customers, regardless of their circumstances, can receive personalized and quality service.

The bank's goal is to ensure that no one encounters barriers when managing their money, contracting financial products, or resolving doubts about their finances. This service reinforces the idea that banking should serve all people, adapting to their needs to offer the best possible experience.