Important announcement from Movistar: they must improve things to satisfy their customers

Movistar has recently confirmed that there are aspects of its service that need improvement. Especially after an incident that affected many users a few days ago. In particular, there was a problem with accessing the Disney+ application, a service that Movistar offers to users of different plans.

Although it was a one-time incident that lasted several hours, this failure caused dissatisfaction among customers. Many expressed their frustration on social media and other support channels.

Movistar's explanations

The issue occurred when users tried to access the Disney+ application through their Movistar devices. They encountered an error message on the screen. The label in question said: "The operation could not be completed, please try again later."

This message appeared repeatedly, preventing users from enjoying the content they have contracted as part of their plan. Initially, the operator recommended that users restart their router and decoder. The intention of this suggestion was to rule out that the failure was due to some background process that might have frozen.

However, shortly after, Movistar acknowledged that the problem was not isolated. It was a widespread issue that affected all users of the platform.

The incident began to be known over the past weekend. Although the situation was frustrating, the company explained that the technical team was working immediately to solve the problem. Over several hours, customers tried to access the service without success.

Movistar guarantees compensation

Given the magnitude of the issue and the dissatisfaction caused, Movistar confirmed that it will offer compensation to affected users. In its communications, it indicated that once the corresponding bill is issued, the time during which users could not access Disney+ will be deducted from the total. This compensation reflects Movistar's commitment to ensuring that its customers receive the service they are paying for.

This type of failure is undoubtedly a reminder that, although streaming platforms usually offer high-quality services, unforeseen events can occur. However, the company's reply and its willingness to quickly correct the error are positive signs.

This incident with Disney+ may have left some customers with a bad impression. But the compensation offered and the fact that Movistar has openly acknowledged the problem demonstrates a proactive approach. Users can feel reassured that the necessary measures are being taken to prevent a similar failure from happening again.

Despite this setback, the relationship between Movistar and Disney+ remains one of the most attractive in the market. It offers an excellent variety of entertainment content, including exclusive series, movies, and documentaries.