Nothing is what it seems at T-Mobile: customers discover the worst

T-Mobile faces increasingly harsh criticism from customers who claim they've been deceived by the company. One of the most recent cases has drawn particular attention and has set social media ablaze.

This is about a user who, through TikTok, reported a situation directly involving her mother. She was a loyal customer of the company for more than 20 years.

Everything began when Isabella's mother decided to switch companies to try Mint Mobile. As part of the process, she requested the cancellation of her three active phone lines with T-Mobile. According to her, during the cancellation call her mother made it clear that she wanted to close all the lines.

After this, she stopped receiving paper bills, which made her think the process had been completed correctly. However, last February she discovered a very different reality. She started receiving bills indicating she was still being charged $120 per month for one of the lines that, according to her, she had requested to cancel.

After contacting the company, the operator acknowledged that they'd made a mistake and that they'd accidentally left one line active.

T-Mobile didn't solve the problem

What seemed to be a prompt solution turned into an even bigger problem. Despite having admitted the error, T-Mobile didn't immediately refund the overcharged money. They even promised to return the $120 along with another $351 corresponding to improper payments, but none of that happened.

On the contrary, the company later claimed that the charges made from September to February were valid. The most concerning thing is that, despite withdrawing the payments automatically from her bank account, they also imposed late fees. As if that weren't enough, they increased the additional amount she supposedly owed, raising it from $202 to $270, and finally sent the debt to collections. 

This type of practice, even if uncommon, deeply damages T-Mobile's reputation. A company that should guarantee transparency and respect for its users can't allow these kinds of mistakes. Even less so refuse to correct them once they've been acknowledged.

T-Mobile must provide better service to their customers

Current and former customers have started sharing their similar experiences, showing that this might not be an isolated case. The complaint against T-Mobile is no longer a minor incident, but part of a larger problem that must be addressed.

The company still hasn't given a clear public explanation about this case, and many are waiting for a formal response. The truth is that, after this scandal, many are wondering if they really can trust them.