No phone nor money: Verizon's constant obstacles that will waste your time

Buying a new mobile phone should be an exciting experience. However, many Verizon users are living a nightmare after placing online orders. In recent months, complaints have been steadily increasing on social media and forums.

The reason? Devices, especially iPhones, mysteriously disappear during the shipping or return process. Customers are left without the phone, but also without the money.

Verizon faces an increasingly common problem

More and more users are reporting similar situations. They buy a phone online, receive it, and then decide to return or exchange it. Up to this point, everything is normal.

The problem begins when they use the return label provided by email. Days later, when checking the shipping status, the tracking shows that the package arrived at its destination. However, Verizon doesn't confirm receipt of the device or process the refund.

One of the most discussed testimonies recently was from a customer who decided to exchange his iPhone for another model, according to Phone Arena. He used the shipping label he received digitally, just as instructed. Ten days later, the tracking system showed that the package had been delivered.

Even so, Verizon didn't send any email confirming the return, nor did they issue the refund. When he contacted customer service, the response was puzzling: there was no record of the returned package. Agents claimed that the valid labels were different, the ones sent by postal mail.

Although the customer showed the tracking number as proof, the company didn't accept his explanations. Seven days later, there was still no solution. When he called again, a supervisor informed him that they couldn't do anything anymore because the return period had expired.

Result: no phone, no refund, and no help.

Where those phones end up

This type of situation not only causes frustration. It also raises doubts about the fate of the devices that disappear. These are not isolated cases.

Criminal networks dedicated to stealing and trafficking phones have already come to light. One of them operated in the United States and accumulated more than $500,000 in stolen iPhones.

Even in other countries, such as China, there are known places like "the stolen iPhone building." It's connected to the black market for missing devices. In addition, some thefts have a closer origin: a UPS employee in Florida was arrested this year for stealing more than 170 iPhones.

Beyond the financial loss, many customers say that the claims process is slow, frustrating, and ineffective. What should be solved with a simple call turns into weeks of waiting, unanswered tickets, and contradictory responses.

The number of complaints against Verizon related to returns and shipments has increased alarmingly. Meanwhile, it doesn't seem that the company has taken effective measures to solve it.