Vodafone's Alert: If They Call Offering This, Hang Up Before It's Too Late

Vodafone has issued an alert to its customers due to a new scam attempt affecting some users. This scam occurs through phone calls in which the scammers impersonate company employees. 

A few days ago, a resident of Cáceres received a call from a supposed agent of the operator. The "employee" informed him that in the coming days his bill would increase by 21 euros, which would raise his bill to 80 euros. The bill increase was justified as an improvement in the 5G fiber service and also due to the rising cost of living.

In the same call, he was told that if he disagreed with the increase, he could exercise the right granted by the Government to accept offers from other operators. For this, within five minutes, another company would contact him, according to El Periódico Extremadura.

As they said, minutes later the resident of Cáceres received a call from a different company. It identified itself as Yoigo. Although he couldn't take the call at that moment, a few days later he received another call, this time supposedly from Vodafone.

He was informed that the bill increase would be 18 euros instead of the initially mentioned 21 euros. This caught the customer's attention, as the figures didn't match.

Many Contradictions Using Vodafone's Name

What really raised alarms for this resident was that the supposed Vodafone representative had confidential information about him. He mentioned personal data such as his age, address, and the cost of the last bill. He even told him that, being over 50 years old, he could access a special promotion for retirees and pensioners, even though he wasn't retired yet.

This made the customer suspect that he was being scammed. A few minutes later, they contacted him again with an apparently very attractive offer. They offered him a 20-euro discount on his monthly bill in exchange for a one-year commitment.

The offer, although it seemed beneficial, had a limited duration of three months. This, along with the pressure to accept quickly, led the resident of Cáceres to decide to contact Vodafone directly.

Vodafone's Confirmation

Upon contacting Vodafone, the customer was able to confirm what he already suspected: the call he had received was a scam attempt. The operator informed him that they hadn't made any of those offers or changes to his bill. The customer had been close to being scammed by fraudsters.

In a very professional manner, they tried to steal his personal information and change his contract illegally. Vodafone has asked its users that if they receive a suspicious call, they should not provide any personal or banking information. The company has also made it clear that it doesn't make offers or changes to rates in this manner.

If you receive a call from a supposed company agent, it's best to hang up immediately. In addition to contacting the company directly through its official channels to confirm whether the offer is legitimate or not. Don't be swayed by overly attractive offers or pressure to make quick decisions.