Urgent Notice From Caixabank and Bbva: It Can Happen to Anyone, but There Is a Solution

Security in accessing our bank accounts is a priority for entities like CaixaBank and BBVA. Both banks alert their customers about a problem that, although it may seem alarming at first, has a solution if we act quickly. It concerns the loss or theft of our mobile phone.

This type of incident can lead to unauthorized access to our banking app, which could result in fraud or money theft. However, there are security measures we can implement to prevent the situation from worsening.

CaixaBank and BBVA Explain What to Do If You Lose Your Mobile Phone

The first thing we must do if our mobile phone is lost or stolen is to stay calm. Although unauthorized access to your banking app can be concerning, with quick and correct action, you can minimize the risks. Both BBVA and CaixaBank recommend following a series of steps.

Call the Bank Immediately

The first action you should take is to contact your bank, whether CaixaBank or BBVA, to report the loss or theft of the device. By doing so, they will most likely offer you the option to block access to the banking app over the phone. It is essential to perform this step as soon as possible to prevent anyone else from accessing your account.

Access from Another Device

If you remember your account credentials, such as the username and password, you can try to access your banking session from another device, whether a computer or even another mobile phone. This will allow you to block access to your account immediately.

In fact, some banking services allow, through their web version, logging out of all devices linked to your account, which adds an extra layer of security.

Block the Bank Cards

It is advisable that, in addition to blocking access to the app, you also temporarily block the cards associated with your account. If you suspect that someone might try to use your cards, whether physical or virtual, this is a preventive measure.

Change the Password for Your Banking App

Whether you have managed to recover the mobile phone or not, one of the first actions you should take is to change the password for your banking app. This way, you ensure that no one can access your account, even if they manage to restore access to your device.

Call the Mobile Operator to Block the Line

Another important option is to contact the mobile phone operator. They can block the line, preventing the thief from receiving verification codes sent to your number. This is especially useful in case someone tries to reset a password or perform additional actions through the phone.

BBVA and CaixaBank Recommend Increasing Security Measures

Both BBVA and CaixaBank recommend activating two-factor authentication whenever possible. This security measure, which requires additional verification to perform operations, significantly strengthens the protection of your account.

If you ever lose your mobile phone or it is stolen, it is crucial to react quickly. By calling your bank, changing passwords, and blocking both the cards and app access, you can protect your finances. Additionally, activating two-factor authentication and blocking the operator's line are additional measures that increase security.