The Secret They Kept Hidden in Orange: Their Customers Discover Everything Was Fake

Orange has been the subject of criticism from its most loyal customers. While the orange company offers attractive promotions for new users, many long-time customers feel deceived. They find that these offers don't apply to those who have been with the brand for years.

This situation has caused growing discontent in the user community, who express their dissatisfaction on social media. It is common for telecommunications operators to launch promotions that attract new customers. These discounts and special offers seem to be an excellent opportunity for those looking to switch companies or sign up for a service for the first time.

However, for many Orange customers who have remained loyal to the brand for years, the situation is not so favorable. Most exclusive offers apply only to new users. Something that leaves the most loyal ones relegated to the background.

Orange's Commitment to Its Customers

A Orange user on social media shared their experience, highlighting a problem that seems to affect many. "It's not just that they don't apply offers to their rates for customers who have been with the company for years, but they also raise your rates by 3 or 4 euros during the year," they indicated.

This situation has created a sense of distrust and disappointment. Many believe that the initial contracts and rates they signed should not be modified in this way.

Customer complaints have intensified in recent months. Especially when users discover that the rates they initially signed up for, with certain conditions, have experienced increases. This type of price adjustment, which occurs year after year, generates frustration.

Users, like the one mentioned earlier, feel that Orange doesn't fulfill its promise to offer price stability. This calls into question the trust in the company.

One of the main criticisms is that, when signing a contract with Orange, it is expected that the agreed conditions will not change. "It's a rate you sign up for with X conditions and they tell you that you will always pay the same," the user comments in their post. The surprise comes when, at the beginning of the year, prices increase without prior notice.

Orange's Solutions and Measures

In the face of this panorama of complaints and frustration, Orange has tried to find a solution to the situation. The company has acknowledged that there is a need to adjust its offers to also benefit long-time customers. In an attempt to calm the waters, they commit to offering them more advantageous conditions.

The company has assured that they are working on new proposals to improve the experience of their loyal customers. However, many users believe that these promises must be backed by concrete actions.