Orange Reacts to a Disgruntled Customer's Claim: 'you're Scamming'

Orange has had to face a public complaint from an upset customer on social media. The complaint refers to what this user considers a "trap" with the unlimited calls offered by the company. According to him, the unlimited calls are not truly unlimited, as there is a cap on the number of numbers you can call.

He began his protest by pointing out that when calls are made to a certain number of phones, the calls stop being "unlimited." Furthermore, they become limited. In his opinion, the term "unlimited" should refer to an offer without restrictions, something that doesn't seem to be fulfilled in this case.

The complaint began with a criticism of Orange's policy. "When you call more than X numbers, it stops being unlimited calls and becomes limited," said the customer. The anger increased when the user highlighted what he considered a lack of transparency on the part of the company.

He added that "on top of that, you have the nerve to say who calls more than X numbers." According to him, if a service is sold as unlimited, it should be so regardless of the number of destinations called.

Orange Must Provide Explanations

This complaint is based on an essential aspect of Orange's offer, as the company defines its call plans as "unlimited." However, this concept seems to have a limit that is not always clearly specified.

The company's policy states that once a certain number of call destinations is reached, the service ceases to be unlimited. For the user, this is a contradiction in the terms of the offer. He understands that "if you sell something unlimited, it must be truly unlimited," emphasizing that this cap goes against the initial promise.

In response to this complaint, Orange quickly replied. The company explained that the limit on destinations must be applied to prevent fraudulent use of the line. According to the operator, the restriction is implemented to prevent some users from making abusive use of the service.

However, this response did not calm the customer who continued his complaint. He argued that if there is a limit on destinations, the service can't be considered unlimited. He added that "you can't sell something as unlimited when you yourselves are acknowledging that it is limited to destinations."

He even dared to claim that "you are scamming" customers with this type of misleading promotions.

The Importance of Being Clear

The incident highlights the importance of clarity and transparency in telecommunications companies' communications. Especially when it comes to offers that promise services like unlimited calls.

The dissatisfied customer's complaint reflects a widespread concern among consumers. They often feel that operators do not deliver on what they promise or, worse yet, introduce limitations that are not sufficiently mentioned.