Orange Has to Give Explanations: Many Show Their Frustration After This Change

Orange is at the center of controversy following a change that has left many of its customers upset and puzzled. A user's complaint on social media has sparked a wave of similar claims. This has led many to question whether the company is acting transparently and ethically with its users.

The case in question began when an Orange customer reported on X that he had detected an increase in his bill. Without having been informed beforehand. According to his account, he signed a contract in August with clear conditions that included a price that was supposed to remain the same for twelve months.

However, upon reviewing his latest bill, he found an increase in the price that had not been communicated clearly and directly. The customer, who feels deceived, wonders if his contract with the operator is void due to this unexpected change.

Orange Confirms They Had Communicated It

He states that when trying to clarify the situation with an Orange agent he was informed that the details about the increase appeared on his December bill. But in a way that he describes as not transparent. According to the user, the information was located in "the most hidden place" with the "smallest possible font."

This complaint is not an isolated case. Other users on social media have expressed similar experiences, which has caused widespread discontent. Many of them claim they have not received any notification via SMS or email.

Which would have been a much more effective way to inform about such an important change in service conditions. The lack of transparency and clear communication has left Orange customers feeling uninformed.

The customer who initiated the complaint concluded his post with a very direct message to the company. "Notifying this by SMS or email would mean that people would really find out, very ugly Orange," he states. This comment summarizes the widespread sentiment among users who feel abandoned by the company.

The Need for a Clear Response from Orange

In light of this growing discontent, Orange has the obligation to provide clear explanations about what happened. The operator must clarify why the price increase was not adequately communicated. Furthermore, why the relevant information is located in such an inconspicuous place on the bill.

Users deserve to know if these changes are legal and if they have the right to cancel their contract or switch operators without penalty. It is important to remember that telecommunications companies must inform their customers clearly and in advance about any changes. Especially when these involve a price increase.

If Orange has not fulfilled this obligation, it could face a series of claims and penalties.