Viktor Gladkov, Movistar Movistar Is Forced to Backtrack: Reacts After Customer Complaints
Movistar makes a decision that will be highly appreciated by users, who had recently expressed their dissatisfaction
Movistar has made an unexpected shift in its web blocking strategy in recent days. The operator decided to cease the restrictions it had imposed on thousands of users. All this in an attempt to comply with LaLiga's orders related to illegal football broadcasts.
This measure had caused a large number of complaints among the company's customers. It was one of the reasons that led it to reconsider its stance and backtrack.
In recent weeks, LaLiga has intensified its fight against illegal football match broadcasts. This led many telecommunications companies to receive orders to block access to certain websites. The idea was to curb the unauthorized distribution of football content, but the execution of this action caused great chaos.
The main consequence was that, in an attempt to block sites related to piracy, many legal pages and services dependent on platforms like Cloudflare were also affected. This caused multiple inconveniences, not only for users but also for companies that depend on these services.
Movistar Applied the Strictest Measures
Among the main operators in the country, Movistar was the one that decided to apply the measures most strictly. The company decided to block access to Cloudflare's IPs. This affected a wide range of legitimate websites and services that use this infrastructure to protect their data.
However, after receiving a torrent of complaints from users and companies, Movistar was forced to backtrack. It had no other choice.
The company's change of course has surprised many. It has opted not to block Cloudflare's IPs anymore, reports Teknofilo.com. This means that users and companies that depended on this service will be able to access their platforms without problems.
This decision puts an end to a situation that was generating a growing conflict with its customers. They feared that a total IP block would further harm the connectivity of their services.
This change of stance by Movistar is largely due to customer pressure and the discontent caused by the restrictions. Movistar's direct competitors, such as Orange and Vodafone, adopted a more moderate approach from the beginning. Both opted to block only direct access to the IPs via a browser, allowing access through hostnames linked to the IP addresses.
According to these operators, an absolute block was a disproportionate measure that would unnecessarily affect their customers.
User Discontent with Movistar
Movistar users quickly expressed their frustration on social media and forums. Customers pointed out that the decision to indiscriminately block both legitimate and illegal websites was severely affecting their browsing experience. And in many cases, their businesses.
The pressure was such that Movistar had no choice but to reconsider its stance. It seems to have taken into account the complaints of its customers and has modified its strategy, avoiding potential major conflicts. This change shows that the company has finally listened to its users and prioritized their satisfaction and well-being.
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