A woman with a worried expression in front of a Movistar store.
LIFESTYLE

Movistar Makes the Same Mistake Again: They Can't Find an Explanation for What's Happening

The operator once again leaves many of its customers without access to a series of websites, which causes their anger.

Users of Movistar and O2 (its low-cost brand) have been deeply outraged in recent days by a technical problem. This issue is affecting the quality of their service. The main cause of their anger is the inability to access certain websites and online services.

The affected are not only the company's customers but also the administrators of several websites. They have noticed a significant drop in traffic to their platforms and are demanding immediate solutions.

The problem seems to be related to a service known as Cloudflare. It is used by many websites as a protection and content distribution system. In this case, some Movistar and O2 customers can't access certain sites that rely on this service.

A woman in a yellow dress talking on the phone while working on a laptop outdoors overlooking the sea, with the Movistar logo superimposed on the image.
Movistar customers can't access a few websites | Kaspars Grinvalds, Movistar

The Reason That Would Explain This Movistar Block

It is speculated that this incident could be linked to measures taken by Movistar to try to block access to football broadcasts. In addition to other content through IPTV, a technology that has been used for the transmission of pirated broadcasts.

In what many consider an attempt to end piracy, the company would be implementing restrictions on Cloudflare services. However, this action has negatively affected many legitimate network users, generating widespread anger.

Apparently, the problem is mainly affecting customers who have contracted fiber optic. Meanwhile, those using mobile data don't seem to be experiencing the same difficulties.

This has caused even more indignation. Many users who paid for a high-quality fiber optic service can't access certain important services.

Background image of a laptop and a router in a dining room and another image of a woman with a worried gesture in front of a computer
Desperation has taken hold of many users as they can't access some sites | Getty Images

The discontent not only affects Movistar and O2 customers. It has also been a blow to website managers, who have seen a significant drop in their visits. Many of these administrators have expressed their frustration, as they have suffered a notable loss of traffic.

This Movistar Problem Repeats Too Often

The problem is not new. Since the beginning of this month, Movistar and O2 customers have reported similar complaints, which has increased concern among users. The repetition of this problem without the company providing a definitive solution has further increased the general anger.

Many customers feel abandoned, as they have not received official information about what is really happening. They demand immediate answers and solutions, as they consider they are paying for a service that doesn't meet their expectations.

This type of situation only serves to increase distrust in the company and highlights the need to improve communication. Complaints and anger from Movistar customers continue to rise. Meanwhile, the company remains silent, without providing a satisfactory reply.

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