Movistar Doesn't Deliver on Promises and That's What Customers Say: 'Shameless'

Movistar is having to face criticism from some of its dissatisfied users. On this occasion, the discontent arises from a complaint published on social media. A customer accuses the company of charging him for equipment that, according to him, had already been returned.

The user, visibly upset, didn't hesitate to express his frustration at what he considers an unfair practice by the company. He admits that he returned the devices due to a service cancellation, but Movistar has charged him as if they hadn't received them.

Through a social media post, the user didn't hold back on strong words. He stated that "you are very clever and have very little shame." He also clarified that he is going to reverse the charge applied and warned, "don't even think about putting me on the delinquent list, because you have a lot of nerve."

These types of situations, although unfortunate, are not new for telecommunications companies. Customers who disagree with the charge for unreturned equipment often express their complaints publicly. In this case, Movistar replied to the user's complaint by committing to review the situation privately.

However, beyond the company's replys and promises, the truth is that these types of conflicts often generate discontent. It is important to remember that in situations like these, the customer has the right to complain. And request a review of the charges if they feel they haven't been treated fairly.

Transparency and good communication between the customer and the company are key to resolving any type of dispute satisfactorily.

Movistar will review the situation

From Movistar they commit to reviewing the customer's situation in this specific case. However, it is advisable for users to always have the details related to the return of devices well documented. Whether after a cancellation or a change of equipment.

In cases like this, it may be useful to request a delivery receipt. So that there is evidence that the device was returned correctly. This will help avoid future claims or inconveniences from the company.

It is true that, at times, administrative errors can lead to these problems. But it is also essential that companies take responsibility for thoroughly reviewing cases. And in this way ensure that their customers are not affected by these misunderstandings.

With this in mind, Movistar users should be aware that, in the event of any error in the equipment return process, it is best to act quickly. And request evidence to support their version of events to avoid future complications.