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LIFESTYLE

Half of Spain on alert: Movistar does it again and customers explode

Movistar is unable to provide explanations following the issues experienced by its customers in recent days

Movistar has caused great concern among its users in recent days. This time, the problem hasn't been isolated, but has occurred repeatedly. This has left many of its customers on the brink of frustration.

Meanwhile, after a week of connectivity issues, the company hasn't provided any explanation or offered clear answers about what happened. Something that keeps users on edge.

A failure that repeats too often at Movistar

The first incident occurred a week ago. Many Movistar and O2 users began experiencing problems accessing various web pages.

A person operates a computer in the background, and in the foreground, a man with a worried look puts his hand to his head
Failures have repeated too much in recent days | Getty Images, Pexels

Curiously, the problem was related to CloudFlare's free services. It's a platform that offers security and optimization solutions for thousands of websites. This failure, according to reports from the portal Teknofilo.com, prevented Movistar users from accessing certain websites.

The company assured on Monday, February 3, that the situation had been controlled. However, the truth is that on Wednesday, February 5, the same problem occurred again. For several hours, Movistar and O2 users connecting via fiber couldn't access the affected sites.

Although the situation was solved after a few hours, the lack of information from the operator about the origin of the outages caused even more frustration.

The affected: Movistar and O2 users

The outages seem to mainly affect users connecting via fiber optic, both from Movistar and O2. Although the problem has been intermittent, the affected don't stop complaining on social media, forums, and specialized sites, where they demand answers. Additionally, not only users are affected, but also the web page administrators that depend on CloudFlare.

Movistar hasn't been able to respond to the questions of those affected | Movistar Plus+

The company hasn't given an official explanation about the reason for the outages. But some portals have pointed to an interruption in route resolution between Movistar's network and the IPs assigned to the websites. And all of them use CloudFlare's free plan.

This type of failure can generate blocks when accessing the sites. Especially because the connection isn't correctly established between Movistar's servers and the websites.

Faced with these recurring problems, many users have sought alternative solutions to access the blocked websites. One of the most used options is the use of a VPN, like CloudFlare's WARP. It allows bypassing the blocks by establishing a connection through an external network.

This alternative has been well received by users. Although it remains a temporary solution to a problem that, for many, should have been solved by Movistar from the beginning.

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