Antonio Guillem Movistar Bill That Has Raised Blisters: Now in Guardia Civil's Hands
A customer reports that a line was activated a thousand kilometers from his home and now he receives a bill for 1,100 euros.
A Movistar user has reported what appears to be a serious irregularity in the management of their account. According to their testimony, the company allegedly activated a mobile line in their name in a location more than 621 miles (1,000 km) from their home. All this without their knowledge or authorization.
To worsen the situation, the customer has received a bill for 1,100 euros, which has sparked their discomfort and concern. They publicly complain that the operator has charged them for a service they did not contract or request.
In their social media complaint, they state that "you activate a line in my name 621 miles (1,000 km) from where I live without anything signed." Not forgetting the charge of over 1,000 euros they want to collect. These types of situations are not only annoying but also generate great uncertainty and distrust toward the company.
Seeks Answers from Movistar
The problem has taken on even greater magnitude when the affected person tried to contact the company to solve the issue. According to their account, "I've been calling Movistar for hours to find out what to do with the Civil Guard complaint." But they claim that every time they manage to speak with someone, the call is automatically cut off.
This treatment has been described by the customer as "more suspicious, impossible." This suggests a lack of professionalism and customer service on the part of the company.
To make matters worse, the situation has escalated to the point where the affected person has been forced to file a complaint with the Civil Guard. This step reflects the seriousness of the situation.
Movistar's Image Is Deteriorated
These types of incidents can seriously damage the company's reputation. Especially in a context where complaints about telecommunications companies are increasingly common. The lack of transparency and poor customer service can lead to a loss of trust.
It is essential that Movistar takes immediate action to clarify this case and provide a satisfactory solution to the affected person. The company must ensure that the appropriate investigations are carried out to determine if there has indeed been an error or a fraudulent act. If necessary, they should offer compensation or clear explanations to the affected user.
In this sense, resolving this complaint is not only important for the involved customer. It is also important for other users who fear that their personal information may be used without their consent. Trust in telecommunications is essential, and Movistar has the responsibility to demonstrate that it is willing to solve any incident of this nature.
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