Important Announcement from BBVA About Their Cards: If This Has Happened to You, Do This Without Fail

There is no doubt that credit and debit cards are essential in our daily lives. They are a quick and secure way to make payments and, in many cases, a more practical alternative to cash.

However, due to their constant use, it is not uncommon for cards to be subject to theft or loss. In such situations, BBVA has issued an important statement, especially so that their customers know how to act if they find themselves in any of these cases.

The theft or loss of a card can be a big scare. But the important thing is to act quickly to minimize any risk. In case of suspected theft, the first thing you should do is deactivate your card.

BBVA offers its customers the option to turn their card on and off from the mobile app. This way, if you believe it has been stolen, you can disconnect it immediately and thus prevent unauthorized payments.

If you are completely sure that the card has been stolen, it is essential to block it. You can also easily do this from the BBVA app. You just have to select the reason for the block as "Theft" or "Loss."

If you can't access the app, call BBVA's customer service at 900 102 801, available 24 hours a day, 365 days a year.

In addition to deactivating and blocking your card, it is necessary to file a report at the nearest police station. This report not only serves as proof to the bank but is also important if you need to make future arrangements or claims.

How to Ensure No Payments Have Been Made with Your Card

Once the card is blocked, it is advisable to check if any payments have been made with it. If there have been no movements in the account, you will simply need to request the issuance of a new card. However, if payments have been made, you must act quickly.

In this case, the first thing you should do is contact BBVA to report the unauthorized transactions. The bank will guide you through the claims process and indicate the steps to follow to recover the money, as long as you can prove that you did not participate in those transactions. It is important to be transparent and provide all possible information to facilitate the investigation.

What Happens If You Are Negligent with the Use of Your Card?

In some cases, the bank may not be held responsible for damages if it is determined that there was gross negligence in handling the card. A clear example of negligence is writing down the card's PIN or password in an accessible place. In these cases, BBVA is exempt from any responsibility, and the customer must assume the consequences of their lack of caution.

Therefore, it is essential to be extremely careful with the security of your card. Never write down or share your PIN with anyone and always keep your card in a safe place. The bank also recommends using two-step authentication to increase transaction security.

How to Prevent Your Card from Being Stolen or Lost

To prevent your card from being stolen or lost, BBVA provides a series of recommendations. First, make sure to store the card in a safe place and never leave it unattended, even for brief periods.

Secondly, activate transaction notifications in your app to stay aware of any movement in your account. This way, you can react quickly if a suspicious transaction occurs.

It is also advisable to use available mobile payment options, as they often have more robust security measures, such as biometric authentication. If you prefer to use your physical card, make sure it is protected with additional security measures, such as deactivating the chip to prevent cloning.