Important Notice From Caixabank: They Will Contact You for One of These Reasons

CaixaBank has issued an important notice for its customers. It primarily warns them about the growing number of phone scams known as vishing. In these scams, cybercriminals impersonate bank employees.

It is important to know that the entity can contact its users for various reasons. However, these reasons are completely legitimate and part of their customer service.

Among the most common reasons is the confirmation of an online transaction. If you have recently made a transaction from your online banking, they may contact you to confirm that you are the author of that action. This type of call aims to protect your security and ensure it hasn't been made by unauthorized third parties.

CaixaBank might also call you if you have requested an appointment at their office or if you need to carry out any personal management. The goal is to coordinate the details of your visit to ensure everything is prepared to serve you efficiently.

The same will happen if there is a notice about a pending card. If you have a bank card that you haven't picked up yet, they might call you to remind you that it is available at the office.

CaixaBank Warns of the Dangers of Vishing

Although CaixaBank contacts its customers for legitimate reasons, there is also the risk of phone scams. This is known as vishing. Cybercriminals use increasingly sophisticated techniques to impersonate the financial entity and deceive users.

One of the most common methods used by scammers is phone number spoofing. Through this technique, criminals manage to make their phone number appear as if it were CaixaBank's customer service center. This way, the customer doesn't suspect it is a fraud attempt.

Scammers can also use convincing language. For example, they might assure you that you need to take urgent action to avoid fraudulent charges on your account. Sometimes, they will guide you through phone menus, asking you to confirm personal or banking information to "protect your account."

These types of tactics can be very difficult to identify. Criminals have a great ability to simulate the bank's identity.

Tips to Avoid Scams and Protect Your Information

CaixaBank recommends following a series of measures to protect yourself from phone scams. First, always verify the identity: If you receive a call from the bank, make sure it really comes from them.

Never give confidential information over the phone. Remember that the entity will never ask for personal data, passwords, or security codes over the phone. If someone requests this information, it is a clear sign that it is a fraud attempt.

If you are not expecting a call or if it seems strange to you, do not hesitate to hang up. Then call your bank directly to confirm the situation.

Whenever you have doubts about any message or call, access your bank account through CaixaBank's official app or website. Do not follow links sent by message or email.