Caixabank's Innovation That Thousands of Spaniards Were Demanding: Now in All Branches

CaixaBank has launched an initiative that will benefit thousands of people across Spain, especially those with hearing disabilities. Since this March, the bank has completed the deployment of its sign language video interpretation service. It is now available in all its branches.

This innovative tool, called SVisual, has been designed to eliminate communication barriers. It also facilitates access to financial services for this group.

The sign language video interpretation, which CaixaBank has begun offering for free, represents a significant advancement. It allows clients with hearing disabilities to receive information about banking products and services. All of this is done through a video call system with a specialized interpreter.

This service has been designed to improve accessibility, transparency and accuracy in communication between bank employees and their clients. It thus avoids possible errors resulting from a lack of fluency in conversation.

How Does CaixaBank's Video Interpretation Service Work?

The SVisual service is available in all CaixaBank branches since this month. There was previously a trial phase that began in December 2024 in 120 branches across the country. Through this service, clients with hearing disabilities can make inquiries, manage their accounts and receive detailed information about financial products.

All of this is done in real-time, with a sign language interpreter available to facilitate communication between both parties. To access this service, clients must request it in advance. They can do so by sending an email to their manager or through the CaixaBank app.

Once the service is activated, the client will be assisted by a specialized interpreter. They will help solve their queries or manage the services they need.

Benefits of Sign Language Video Interpretation for Clients

The introduction of sign language video interpretation in all CaixaBank branches is great news. This innovation not only facilitates access to banking information and services but also improves social inclusion and equal opportunities. Thanks to this service, clients with hearing disabilities can communicate fluently and effectively without relying on third parties to understand financial matters.

Additionally, this system also aims to improve transparency and avoid misunderstandings in conversations. Often, people with hearing disabilities must make extra efforts to correctly understand information, which can lead to errors.

Another major benefit is that it facilitates access to value propositions regarding investment and financing. These often prove more complex to understand without adequate support. With the help of a specialized interpreter, these options become more comprehensible and accessible.