A man excited with his fist raised in front of a T-Mobile store.
CONSUMER AFFAIRS

Urgent statement from T-Mobile: thousands of Americans were anxiously waiting for this

The operator has good news for many of its clients, who waited for months for this payment

After a long wait, T-Mobile has delivered news that many of their customers had been eagerly waiting for. The company has finally started sending the promised compensation to users affected by the major data breach that occurred in 2021.

This measure was highly desired by millions of people in the United States, especially by those who were harmed by the cyberattack that exposed sensitive personal information.

Woman with gray hair and glasses working on a laptop while holding a glass of juice, with a bowl of salad and a mobile phone on the table, next to a large pink logo.
Many users have already received the payment notice in their email | Dean Drobot, T-Mobile

In that 2021 incident, the personal data of approximately 76 million T-Mobile customers was leaked. This led to a class action lawsuit against the company. The company was accused of not having adequately protected their users' private information.

As a result, the company agreed to pay $350 million to settle the case. Now those funds are starting to reach the hands of those who filed claims.

T-Mobile delayed the payments

Although it had already been announced in February that the payments would start soon, the distribution suffered several delays. The official website initially indicated April as the estimated month for the start of payments, but it was later postponed to May. Now, finally, some customers have started to receive the money corresponding to their compensation.

The payment methods vary depending on the option chosen by each person. Some have received virtual prepaid Mastercard cards, while others have seen the deposit reflected in their Zelle accounts.

Many users have expressed doubts about the emails informing them of the payment, fearing they could be fraudulent. However, the official settlement website confirms that the payment distribution process is already underway. It will continue over the coming weeks.

Storefront of a T-Mobile shop with large pink advertising panels on the windows and two people walking on the sidewalk.
The operator will have to deal with many affected customers | Grok

As for the amounts, not everyone has received the same. Up to $25,000 was promised to those who provided proof of having spent money to deal with the consequences of the data theft. Meanwhile, most of the affected expected to receive between $25 and $100, with the latter amount intended for those who resided in California as of August 1, 2021.

However, some customers have reported receiving $56.54, a figure higher than expected. This is possibly because fewer claims were filed than anticipated, according to Phone Arena.

The operator keeps their promise

Although it is not a large sum, these payments represent an important gesture. They not only seek to symbolically compensate users. They also send a message to large corporations about the importance of protecting their customers' personal data.

This action by T-Mobile marks a significant step toward keeping their responsibility. It also shows that customers can still demand justice in cases of negligence. If you were one of the affected, check your email or your bank transactions to see if your compensation has already been sent.

➡️ Consumer Affairs

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