Getty Images, Orange Orange's Response that Fails to Convince Anyone: Customers Still Demand More
The operator confirms that there have been new channels on its television platform for a few days, but they aren't enough
In today's television world, competition among operators is fierce. Users increasingly demand varied, up-to-date, and, above all, attractive content. In this context, operators like Orange face a constant challenge.
They must offer the most comprehensive service possible to meet their customers' expectations. Recently, on social media, a user expressed frustration with Orange TV's offering. He wanted to know when they would add new channels to their service.
Orange's response was quick. The operator confirmed that they had indeed recently included new channels "at no additional cost" in their television package. Among these new channels, popular options like National Geographic and Disney Junior stand out, which have come to enrich the offering.
Orange Must Offer More
However, despite Orange's good intention, the response did not completely convince the user, who did not hide his discontent. In their message, the company also reminded the customer that "we take your suggestion into account and pass it on internally." Although these words are common in the world of customer service, they are often not enough to calm dissatisfaction.
Orange's television offering has been one of the pillars of its strategy in recent years, but the competition is relentless. Other operators like Movistar, Vodafone, or even new streaming platforms like Netflix or Disney+ are constantly improving their catalogs. This forces Orange TV to keep its platform updated with new channels and relevant content.
Orange Announces Two New Channels
It is evident that Orange must continue to renew and expand its offering. Users not only seek popular channels but also exclusive content tailored to their specific tastes. Additionally, many subscribers expect the company to maintain a balance between content quality and service price.
In this sense, Orange TV's response to the user's question shows that the company is trying to address these needs. Some of the new channels added, like National Geographic or Disney Junior, are undoubtedly interesting for many. But there are still areas for improvement.
It is important to highlight that television is changing rapidly. It is no longer just about having a wide range of traditional channels. It is also about including on-demand content platforms like Netflix, HBO, and Prime Video.
In this context, Orange's response seems like a small step toward improvement, but it is clear that customers continue to demand more.
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