Neither Movistar nor Vodafone: customers are fed up with this operator's practices

Many customers are regretting not having signed up with Movistar or Vodafone back in the day. Especially after what they've been able to see over time. Meanwhile, Yoigo users are encountering a serious problem.

Although in many aspects Yoigo presents itself as an attractive option for users, in recent years it has been accumulating complaints from its customers. Mainly due to a practice that affects those who bought a phone in installments.

Movistar and Vodafone can't believe it

Since 2016, Yoigo signed an agreement with Cetelem bank to offer financing to its users who wanted to purchase a phone. The proposal was simple. Customers could pay for the device in installments, and by doing so, they signed a contract that directly linked them with Cetelem to manage that financing.

However, what seemed like a convenient offer has turned into a nightmare for many users. The main problem lies in the fact that Cetelem continues to conduct advertising campaigns through phone calls, offering credits and loans. These communications are directed at customers who at the time acquired a phone with financing, explains Adsl Zone.

What's most surprising is that, even though those contracts were fulfilled years ago, the bank continues to call Yoigo users. As if they were still in effect. This has caused growing annoyance among those who keep receiving calls from a bank with which they no longer have any relationship.

The most surprising thing of all is that if a customer decides to ask them to stop calling, the only option given is to make a new call. This complicates the process, as there are no other alternatives like doing it by email or through the web. The fact that Cetelem doesn't offer alternative channels to manage these requests has made many users feel trapped and frustrated.

Vodafone and Movistar can't repeat the same

It's true that Yoigo isn't the only operator offering phone financing. But other companies like Movistar and Vodafone don't seem to employ this type of commercial strategy. Customers of these companies don't have to deal with the constant pressure of receiving calls from external entities.

Cetelem's practices, using that Yoigo database, are perceived as aggressive. Besides being difficult to handle for those who just want to enjoy their telecommunications service without additional complications.

On the other hand, this situation could lead to a loss of trust from Yoigo users. While the operator has been an attractive option for many, this type of action may lead many to choose other alternatives. After all, what customers seek is convenience and transparency.