Europa Press, Getty Images Important notice from Banco Santander: this could happen to you at the ATM, so be prepared.
Banco Santander reminds that certain incidents may occur, but they will ensure to provide you with a quick reply.
Sometimes, when using the ATM at your Banco Santander, you might encounter unexpected issues that you don't know how to solve. One of the most common problems is that the ATM doesn't dispense the cash. Or even that it doesn't return your card after completing a transaction.
Although these incidents are not frequent, they can occur due to technical reasons or temporary system failures. Therefore, it is important to be prepared and know what to do if something doesn't go as expected.
Banco Santander Explains How to Act
If you find yourself in one of these situations, the first thing you should do is remain calm. These problems are generally caused by technical errors or system failures affecting the ATM. However, Banco Santander provides you with the necessary tools to solve it quickly and safely.
The first step is to contact Superlínea. This telephone support line will allow you to communicate with an advisor who will manage the incident and seek a solution.
If the ATM hasn't dispensed the cash, it is possible that the transaction was not completed correctly. The bank can conduct a review to verify what happened. The same will happen when it hasn't returned your card; they will take care of everything.
Block the Card for Security
If you consider that your card is at risk or that it has been retained by the ATM, you can block it immediately. This way, you will prevent any possible unauthorized use. Banco Santander offers you several options to do this quickly and easily.
One of the easiest ways to block your card is through the Banco Santander mobile app. You just need to log into your account and access the card blocking option. You can also do it through Online Banking, where you will find the option in the security menu.
If you prefer to do everything by phone, the bank provides you with the toll-free number 900 811 381, where you can block your card instantly.
It is important to note that these problems can occur due to technical failures in ATMs, but they are not a cause for concern. Banco Santander has established procedures to manage this type of incident. They ensure that your funds and your security are protected at all times.
Banco Santander Emphasizes the Importance of Prevention
Although ATM incidents are not very common, it is important to be prepared in case they happen. If you ever face a situation where the ATM doesn't return your card or doesn't dispense the cash, remember that Banco Santander will assist you.
The most important thing is to act immediately. Contact Superlínea as soon as possible and, if necessary, block your card to avoid inconveniences. Always have the contact numbers handy and make sure you have the Santander app installed to manage your account efficiently.
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