Movistar's official statement: stay alert if you're informed of changes in rates

In recent days, Movistar has received several inquiries from customers concerned about a series of suspicious calls. Apparently, they seem to come from the company. In these communications, users are informed that their rates will increase without prior notice.

This has caused confusion, concern, and, in some cases, a feeling of insecurity. If you are one of those affected by this situation, it is important that you are informed about what is really happening.

A few days ago, one of Movistar's users shared an image of the number from which they had received a suspicious call. The person reported that they were told their rate would increase that same day. The number in question was 629 005 342, which could be understood as an official company number.

However, the company's reply is very clear: it is an attempted scam. When asked about this incident, they confirmed that these fraudulent calls have no relation to them. According to the company, this is an attempt to deceive users by impersonating their customer service.

Additionally, Movistar has issued a statement to alert its customers that the legitimate number from which they communicate with users is 1004.

Movistar reveals how to avoid falling for this scam

It is important that Movistar users always maintain a skeptical attitude when receiving unexpected calls. Especially if they inform about possible rate changes. They recommend that if you receive a call that seems suspicious, verify the originating number.

If the number doesn't match 1004 or is not a known number, it is best not to provide any personal information and hang up. Additionally, they emphasize that communications about rate changes or new promotions will always be sent through official channels. Whether it is their website, their mobile app, or in the bills.

This type of fraud not only affects users who receive the calls but is also a problem for Movistar. Users associate these fraudulent practices with the company.

They are not behind these scam attempts. But it is possible that some external companies collaborating with them are being used by criminals to make these scams more credible. Movistar, however, assures that they are working to eradicate these fraud attempts and protect their users from any deception.

What to do if you fell for the scam?

If for any reason you provided personal or financial information during a suspicious call, Movistar recommends that you act quickly. First, contact their customer service at the number 1004 to inform them of what happened. It is also essential to block the contact number and change any sensitive data you may have shared.

If you believe your personal information has been compromised, it is advisable to report the incident to the authorities. This way, they can take the necessary measures.