Cold Water Shock for Orange, Who Receives an Unexpected Ultimatum: 'you're Going to Lose…'

In an increasingly competitive scenario within the telecommunications world, Orange faces an uncomfortable situation. The company has received an ultimatum from one of its customers. Through social media they have shown that, in these times of economic crisis, switching to the competition could mean significant savings.

The customer in question, who currently enjoys Orange's Go Unlimited plan with 100 GB at maximum speed for 30 euros a month. He hasn't hesitated to compare his plan with offers from other operators. According to his words, the operator Digi offers him a more attractive proposal: 120 GB at maximum speed, accumulable for just 12 euros monthly.

This has caused a great surprise. The customer claims that his monthly consumption is around 50 or 60 GB because he works a lot from his mobile. Which makes his current plan not cover him efficiently and prevents him from saving enough.

The message sent by this user is clear and forceful. If prices aren't adjusted "you're going to lose many customers," he indicates. The concern extends to many other users who, in difficult times, seek ways to optimize their expenses without sacrificing the quality of services.

Orange's Response to Criticism

In response to this complaint, Orange's response hasn't been long in coming. From the operator they have offered alternatives that could better suit his needs. According to the company, the customer has other plans available within their catalog.

This is the case of the Go Basic plan, which includes unlimited calls and 50 GB 5G for 20 euros a month. Another option is the Go Flex plan, which for 15 euros monthly includes unlimited calls and 12 GB per month, plus 48 GB extra every six months.

Despite the options Orange proposes, the customer doesn't seem entirely satisfied. In his message he made it clear that "these are difficult times and we must save." Which indicates that it's not just about the amount of data his current plan offers, but also the need for a price adjustment.

"I'm afraid that if nothing changes..." the customer added, willing to take urgent measures. He showed his discontent at what he considers a lack of flexibility on the part of the operator.

The Dilemma of Plans in Times of Crisis

This episode reflects a trend occurring in many telecommunications companies. Customers seek more for less, and operators must adapt to not lose their user base. Mobile phone plan prices are one of the main concerns of consumers, especially when there are more economical options.

In this sense, Orange finds itself at a critical point. Users increasingly value the quality-price ratio, and the competition's offers seem to be gaining ground. This is why, although the alternatives offered by the operator may be valid for some, others might not feel as attracted to them if they don't suit their needs.