New blow from customers to Movistar after its latest decision: 'It's ridiculous'

Movistar faces a flood of complaints from its customers. Especially after the recent removal of several channels that were part of its television offering.

Since the beginning of January, the operator has decided to do without 14 AMC Networks channels. This has caused a serious setback for many subscribers, who now feel dissatisfied with the changes made to their television service.

Social media has become a meeting point where users have expressed their discontent. On X, customers have taken the opportunity to demand that Movistar backtrack and restore their favorite channels.

One of the most notable cases is that of a user who commented the following. "You have to get Canal Cocina back no matter what," a phrase that reflects the frustration of many. This customer considers it "outrageous and absurd to replace a channel that mostly deals with Spanish cuisine with BBC Foods."

He also insisted that "it's ridiculous," words that summarize the sentiment of a significant portion of Movistar users.

Movistar can't do anything anymore

This type of complaint has been recurrent, and it's not surprising. AMC Networks channels offered a wide variety of content ranging from popular series to specialized programs. All of them highly valued by the audience.

The decision to remove these channels has left a void that, according to many subscribers, the new substitutes haven't managed to fill. Although Movistar has added other channels to its line-up, users believe they don't meet expectations. Especially in terms of quality and variety of content.

From Movistar, in reply to the complaints, they have tried to calm the customers. The operator has assured that "we regret the inconvenience caused and want to assure you that we will take your comments into account for future improvements." However, despite this conciliatory message, user reactions remain mostly negative.

Customers expect the company to reverse its decision and bring back the channels that have been removed. The removal of these 14 channels has not only affected entertainment content. It has also caused uncertainty about the future of Movistar's television offering.

Movistar has found itself in a problem

It's evident that Movistar faces a significant challenge regarding customer satisfaction. Complaints keep coming in, and the operator may have to reconsider its strategy to avoid losing more subscribers. For now, users continue to wait for the company to rectify and restore their favorite channels.

The removal of AMC Networks channels has placed the company at the center of a controversy that directly affects its users. The operator's reply doesn't seem to be enough to calm the waters.