Bbva Bombshell: the Latest Development That All Its Customers Already Applaud, It's Official

BBVA and its customers can be pleased. The banking entity continues to make a difference in the banking world with its technological innovations. This time, it has taken another step toward the future by incorporating ChatGPT Enterprise.

This is a tool that has completely transformed the way its employees work and how they interact with customers. The impact has been so positive that thousands of work hours have already been saved per month. The use of artificial intelligence, as confirmed at the Mobile World Congress this week, continues to expand.

BBVA Bets on Efficiency: Two Extra Hours of Productivity

The use of ChatGPT Enterprise has managed to reduce the time spent on routine and repetitive tasks. On average, BBVA employees save two hours of work per week, thanks to the automation of internal processes. The implementation of this tool has been a real game-changer, allowing workers to focus on higher-value tasks.

Access to this technology has caused an immediate impact: almost 3,000 "GPTs" are already in use throughout the entity. These GPTs allow for managing everything from financial inquiries to serving customers more efficiently. This has streamlined internal operations and, at the same time, allowed BBVA employees to have greater productivity.

A Radical Change in Customer Service

One of the most notable advances has been the evolution of the virtual assistant Blue. With generative artificial intelligence, Blue is now capable of interacting with customers in natural language. Thus, it understands questions and provides precise answers about their finances.

Blue not only answers questions but also allows users to perform transactions, check balances, or manage their cards easily. With more than 3,000 inquiries already attended to, this technology has made the banking experience smoother, more accessible, and personalized. Something that BBVA customers already applaud.

AI Leads the Banking Revolution

During the Mobile World Congress (MWC) in Barcelona, BBVA took the opportunity to reaffirm its commitment to innovation and technology. The entity presented how artificial intelligence is transforming the banking experience, not only for its employees but also for customers.

Additionally, BBVA highlighted its participation in the 4YFN, the startup space of the MWC, showing its continued support for entrepreneurship and new technologies.

BBVA's participation in this event underscores its role as a leader in technological innovation within the financial sector, and how artificial intelligence will be key to the future of banking services.