Important Notice from BBVA: This Advancement Will Change Everything and You'll Notice It Starting Today

BBVA has launched a highly anticipated update for its virtual assistant, Blue, integrated within its mobile application. This advancement is very important, as it will take the user experience to a new level. It will offer them greater personalization and a closer, more efficient, and useful service.

From now on, the entity's users will be able to enjoy a much more advanced virtual assistant. This is mainly thanks to the incorporation of generative artificial intelligence technologies. The main objective of this update is to offer a more fluid and natural experience, with a much closer and personalized language.

Blue will be able to answer more than 3,000 questions, BBVA reports. In addition to managing up to 150 different queries and operations related to users' cards and accounts.

BBVA Achieves Humanization of the Tool

One of the greatest benefits of this new version of Blue is its ability to interact more naturally with users. Thanks to artificial intelligence, the assistant not only answers questions. It also understands the context and needs of the client, adapting to real-time conversations.

It can remember previous interactions, allowing it to offer much more precise responses in line with each user's habits. One of the features that makes this virtual assistant unique is its ability to handle changes within a conversation. If a user starts a query and, in the middle of the interaction, needs to perform another operation, it adapts without losing the thread of the conversation.

This greatly facilitates the user experience, as it is not necessary to start a new request from scratch. It has the ability to resume the conversation from where it left off, making it a much more efficient tool.

This advancement is possible thanks to the incorporation of generative artificial intelligence technologies. They allow it not only to process simple requests but also to perform more complex tasks, all while improving interaction with customers. This makes conversations much more friendly and dynamic, similar to a chat with a real person.

BBVA Ensures Total Security

Additionally, BBVA has placed special emphasis on user security and privacy. This new version of Blue meets the highest protection standards. They ensure that all interactions are completely confidential and secure.

Meanwhile, there will also be greater personalization, adapting to the needs and preferences of each user. From the start of the conversation, Blue will recognize each client's profile. Thus, it will be able to offer specific information about their finances, recent transactions, or perform operations that the client habitually carries out.

This step by BBVA toward artificial intelligence marks a turning point in the way users interact with their bank. This tool will not only facilitate everyday tasks such as balance inquiries, transfers, or card blocks, but it will also optimize the way clients solve any management.