Urgent statement from Sam's Club to its members in the US: Effective immediately

Sam's Club has just issued an important notice directed at all its members in the United States. The well-known retail chain, famous for its membership model and great deals, has taken an unexpected step that could surprise many. Although it is not a promotion, the change directly impacts the shopping experience of its customers.

Starting today, Sam's Club joins a new practice that is revolutionizing online retail. The chain will allow, in certain cases, customers to keep purchased products even after requesting a refund. This decision, already applied by giants like Walmart and Amazon, marks a strategic shift in handling returns.

A new policy with hidden benefits

This type of refunds, known as "no return of the product," is becoming increasingly common among large stores. Instead of requiring the customer to return the item, the company refunds the money and allows them to keep the product. This policy is mainly applied to cheap or difficult-to-resell products.

The logic behind this measure is not altruistic. Processing a return can be more costly than the product itself. Shipping costs, reviewing the item's condition, and possible unusability make it most practical not to receive items back to the store for items under $20.

Sam's Club, like Walmart and Amazon, has decided to implement this policy for low-value items or those sold in its digital marketplace. Thus, the customer receives their money without complications, and the company saves resources, according to Tododisca. It is an efficient solution for both the store and the consumer.

More than savings: loyalty and trust

This strategy not only responds to economic criteria. It also seeks to strengthen the relationship with the customer. A consumer who sees their problem solved without hurdles is more likely to repeat their purchase and recommend the store.

Amazon has been using this policy since August 2024, allowing its sellers to apply it to products up to $75. Walmart and other platforms like Target, Chewy, Shein, Temu, and AliExpress have followed this model, especially in international shipments. Now, Sam's Club joins this list.

However, this option is not offered automatically nor can it be requested; platforms choose to apply it based on the type of product and the customer's history. Additionally, abusing returns can lead to penalties or account blocks. In some cases, it is even suggested to donate the product to local charities.

Although it may seem like a generous concession, it is a carefully thought-out move. Fewer complications for users, fewer losses for companies. And in the end, a more agile shopping experience that strengthens long-term loyalty.