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CONSUMER AFFAIRS

Urgent notice from AT&T: thousands of Americans have reasons to smile with this change

AT&T takes an important step in the field of emergencies, something that many citizens will appreciate

AT&T has announced news that could mark a turning point in how emergencies are managed in the country. From now on, key improvements are beginning to be implemented in its emergency communications system. All with the goal of making the response to critical situations faster, more accurate, and more effective.

These improvements are part of the evolution of its next-generation platform for 9-1-1, known as AT&T ESInet. With these new capabilities, millions of Americans could benefit in situations where every second counts. Whether it's car accidents, medical emergencies, or natural disasters.

The most notable aspect of this advancement is that it aims to offer emergency services access to detailed real-time information. This can make a difference in a critical situation.

Man in a suit using a mobile phone with the AT&T logo in a red circle in the upper right corner.
The operator shows that it is one step ahead of the competition with this breakthrough | Getty Images Signature, AT&T

The most important innovation offered by AT&T

One of the most important innovations of AT&T ESInet is that it now allows images and videos to be sent directly to emergency response centers, which are known as PSAP. This means AT&T Mobility users will be able to share visual information about an incident as easily as they send a text message to a family member.

This advancement represents a major technological leap. Until now, sending multimedia files to emergency services was a slow and complex process.

In addition, this improvement is not limited only to AT&T customers. The company has worked to make this functionality compatible with other mobile providers. Therefore, it is expected that over time it will be available to an even wider audience.

This shows the operator's commitment to the safety and well-being of the entire population, beyond its own customer network.

Several people walk on the sidewalk in front of an AT&T store with large windows and a blue sign.
AT&T introduces a few new features with their customers in mind | Grok

Incorporation of alerts

Another feature that has attracted a lot of attention is the incorporation of automatic alerts from connected vehicles. Thanks to a collaboration with Toyota and Intrado, some 2026 Toyota car models will be able to send automatic information in the event of an accident. This data will include key details such as the status of the airbags or the exact location of the vehicle.

This is the first time a wireless transmission of accident data based on standards has been carried out, fully integrated within the emergency system. According to the company, this technology will be available starting in October for current and new ESInet customers.

With these innovations, AT&T shows it is at the forefront of emergency technology. The main goal is to improve the way response teams access information when every second matters. This step forward not only makes the 9-1-1 system more modern, but also more human.

➡️ Consumer Affairs

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