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CONSUMER AFFAIRS

Urgent notice to PNC Bank customers: many Americans fear it, always do this

If you don't recognize some transactions in your PNC Bank account, your bank will help you solve the issue

PNC Bank has issued an urgent notice to its customers in the United States. Why is it so important? Because suspicious transactions and digital scams are rising dangerously.

Your bank warns about actions you should never take, to protect your account and your money. In this article, I explain in detail and with clarity what's happening, why you should act with caution, and what the correct steps are.

Pnc Bank warns no more: if you find this in your account, act immediately

PNC Bank warns that in recent months, there has been an increase in malware, fraudulent emails, fake SMS, and phone scams (vishing). All of them try to impersonate the bank to steal data or money. The most alarming case is that of a customer in Pennsylvania who lost $9,000 after installing malware to "update data."

A thoughtful woman with the PNC logo beside her.
Always listen to PNC Bank | DAPA Images, PNC Bank

These messages usually create urgency, mention suspicious transactions, or ask you to download files and often include spelling or grammatical errors. That style alerts the bank and you: it's a clear, quick warning of fraud that you should never ignore.

This action will save you from many problems: protect your money well

PNC recommends reviewing your account carefully. If you detect an unknown charge, even a small one, call immediately at 1‑866‑HOLA‑PNC (1‑866‑465‑2762). You can also dispute charges through their online banking, in the "Customer Service" tab, by selecting "Dispute a Transaction."

It's vital to act quickly: the sooner you report, the more effective the bank will be in stopping the activity and protecting your money. In addition, PNC offers tools like account alerts, temporary card blocking (Easy Lock), multi-factor authentication, and free anti-malware software (Trusteer Rapport).

A thoughtful man with a beard and a light blue jersey is superimposed in front of a PNC Bank building.
PNC Bank always thinks about their clients | Getty Images, Grok

The bank emphasizes that a quick response limits financial losses and prevents strikers from continuing to use the account. A single suspicious transaction can be a test for larger thefts; if you don't report in time, you could be held responsible and make recovering the money more difficult. Also, PNC won't charge for unauthorized activities if they're reported immediately.

Other essential actions to prevent your money from being stolen

PNC insists on your daily care and caution: never respond to or call suspicious numbers or click on links in unverified messages. If you receive an SMS that appears to be from PNC, take a screenshot and send it to abuse@pnc.com, and call the number on the back of your card to confirm.

It's also important to set up custom alerts for each transaction, deposit, or unusual activity. Use unique passwords and enable extra security layers or review credit reports and consider a credit alert or freeze if there are signs of identity theft.

In addition, PNC offers other ways to contact them: toll-free number, email, specific forums, and visiting a local branch. Review your account, contact the bank, use their protection tools, and keep caution. Only then can you prevent a suspicious transaction from turning into a real theft. 

➡️ Consumer Affairs

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