The tremendous anger Verizon provokes among its customers: They must do something starting today

Complaints about Verizon, one of the leading phone companies in the United States, are increasingly common. This time, the discontent comes from a case that has gone viral on platforms like Reddit. A former customer reported that they had continued to be billed even three months after canceling their service.

The problem began when this user decided to switch providers in October. As usual, they had enabled the automatic payment option to avoid forgetting the monthly payment. This function is common among many operators: it allows bills to be paid automatically month by month.

Additionally, many companies offer small discounts to customers who activate this option. Everything was fine up to that point.

The conflict arose when the customer expected to receive a final bill after canceling the service. However, what they found were automatic charges of $127 per month for three months. This was without having used Verizon's services anymore.

Despite having made it clear that they were switching to another operator, the system kept charging them as if nothing had happened.

A Verizon error that can't be repeated

It seems that the error occurred because the automatic payment was not deactivated at the time of cancellation. Even so, many users believe that if a company is notified that their service will no longer be used, it should not continue charging for it.

When the affected person tried to get explanations from Verizon, the only response they received was a printed bill. It listed the charges as final billing. But they claim to have no outstanding balance.

According to their testimony, they had already paid everything due and had no other devices associated with their account. Unable to access their canceled account to solve the issue, they decided to go to their bank. They presented evidence that they owed nothing and requested a refund of the money charged improperly.

Although they managed to recover their money, this brought a new problem: Verizon treated that refunded money as if it were an unpaid debt. As a result, a collection claim was opened that could affect their credit history.

Verizon must be more transparent

This type of situation, although infrequent, damages the image of companies like Verizon. It's not just about the money, but the lack of clear communication and the impact it can have on a person's financial life. While the operator is not always at fault, the minimum expectation is transparency and empathy in the face of a legitimate claim.

Cases like this should serve as a warning. Verizon should review its final billing processes and ensure that customers do not suffer consequences due to administrative errors. Correcting these mistakes in time not only prevents complaints but also protects the trust of those who, until recently, were their loyal users.