A hand holds a Starbucks coffee cup next to a waving American flag.
CONSUMER AFFAIRS

Starbucks Makes a U-turn in the United States: A Major Decision

The brand continues to evolve and has implemented changes in the design of its cups, but only in the United States

Starbucks is one of the most well-known and beloved coffee chains in the United States. With thousands of stores across the country, the company has kept enormous popularity over the years. Its success lies in a varied offering of beverages and a service that aims to be quick and efficient.

However, behind every cup they sell, there are small details that often go unnoticed. An example of this is, for instance, the measurement marks that allow baristas to prepare drinks with precision.

A hand holds a Starbucks coffee cup while there is another plastic cup with a drink and a clear lid on the table.
Some Starbucks cups have lines, which are used to measure the ingredients | Pexels de Lina Kivaka, Pexels de Erik Mclean, The Halal Design Studio, en.edatv.news

This Is the Change That Starbucks Has Already Implemented in the United States

For years, Starbucks cups included black marks on their sides. These lines were not just decorative, as some might think. Their function was very practical: they allowed employees to measure the ingredients of each drink accurately.

Each line on the tall, grande, and venti cups marked a precise amount of liquid. This facilitated the quick and efficient preparation of popular drinks like the iced chai tea latte. Thus, Starbucks baristas didn't need external measuring tools, which optimized the service.

However, recently, Starbucks made an important change: it modified the marks to a more visible design. The new cups feature white and black lines, which improve visibility in both light and dark beverages. Additionally, these cups include raised dots to enhance accessibility for visually impaired individuals.

This change wasn't the only one. Starbucks implemented opaque paper cups in 14 states in the United States, removing the measurement marks. The company also opted for compostable cups and lids made of the same material, reducing its use of plastic.

A hand holds a coffee cup in front of an establishment with a green siren logo, which is Starbucks.
Starbucks Implemented Opaque Paper Cups in 14 U.S. States | Pexels de Bruno Cervera, Pexels de Erik Mclean, en.edatv.news

The transition has caused divided opinions among customers. While some applaud Starbucks's effort to promote a more sustainable change, others lament the loss of the transparent cups. Customers can no longer see their drink—and what's left of it in the cup—as they did before.

Despite the criticism it has received, Starbucks continues to bet firmly on innovation and continuous improvement. The company keeps seeking a balance between functionality and sustainability. So, although some customers may take time to adapt to the new designs, it is likely that over time they will get used to the modifications.

It is evident that the future of Starbucks cups continues to evolve to meet new market demands. The brand continues to stand out for its ability to adapt and stay at the forefront, establishing itself as a leader in innovation within the sector.

➡️ Consumer Affairs

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