AT&T's trap outrages thousands of Americans: for many, it's a scam

A new controversy is shaking the reputation of AT&T, one of the largest telecommunications companies in the United States. It all started with a complaint from a user on an internet forum. He explained how a supposed AT&T employee charged him $30 in cash for a procedure related to his eSIM.

The most alarming part of the case is that, after investigating a bit more, the customer discovered that this procedure should be completely free. What seemed like a simple charge turned into what many are calling a scam.

AT&T's image is damaged

According to the affected person, his iPhone stopped recognizing the eSIM, so he went to an AT&T store seeking help. A representative informed him that resetting the eSIM would cost $30. Up to that point, the customer didn't suspect anything unusual.

The story started to sound strange when the employee told him he couldn't accept card payments because the reader wasn't working. So he had to pay in cash.

The customer, trusting AT&T's professionalism, handed over the money and the representative proceeded to reset the eSIM on his phone. Hours later, away from the store, the user started to wonder if the charge was legitimate. He checked, and to his surprise, discovered that this type of procedure has no cost at AT&T stores.

In addition, the receipt the customer received by email indicated that no charge had been made. In other words, there was no record that he paid those $30. This led many to think that the money might have gone directly into the employee's pocket.

Some users on the Reddit forum, where the story was shared, called the incident a scam. Others suggested reporting the employee, especially if it was an official AT&T store. After all, he would be seriously violating the company's code of conduct.

The story has caused outrage on social media and tech forums. Many fear they could be the next victims of this kind of practice. The most concerning thing is that, without proof of the cash payment, it's very difficult to prove the deception.

This poses a major problem for consumers and a stain on AT&T's image.

Reminder for AT&T customers

This case leaves a valuable lesson. If you're an AT&T customer and need to reset your eSIM, remember that the service must be completely free. It doesn't matter if you go to a corporate store or an authorized dealer.

If you're asked for money for this procedure, especially if you're required to pay in cash, it's likely you're facing a scam. Reporting these cases is essential to prevent more people from being deceived.