Storefront with a large blue sign that says "Sam's Club" and two entrance and exit doors at the bottom.
CONSUMER AFFAIRS

Sam's Club Changes Other Conditions for All Its Members and There Are Already Reactions

Sam's Club Confirms These Changes Are Here to Stay

Sam's Club has announced a series of changes in the benefits for its members. These adjustments have caused mixed opinions among consumers. While some celebrate the improvements, others feel frustrated by the elimination of certain benefits.

Sam's Club Announces the Changes of 2025

One of the most notable changes has been the improvement in the rewards program. Now, members can earn more money on purchases of selected products. This includes categories like fresh food and technology. This adjustment has been very well received by those who were already frequent customers of Sam's Club.

Excited man pointing at a calendar in front of a Sam's Club store.
The changes have already been implemented | en.edatv.news, Sam's Club, Peopleimages.com

Additionally, the chain has improved its online shopping service. Members can now purchase products online and pick them up in-store or have them delivered to their home. This option is ideal for those who prefer to avoid long lines or don't have time to go to the store. The improvement in online services has been another reason why some members consider these changes positive.

The Downside: Eliminated Benefits

Although some of the changes have been well received, others have caused frustration. In particular, the elimination of exclusive discounts has been one of the most criticized modifications. Previously, Sam's Club members could enjoy lower prices on certain products, such as electronics and seasonal items. However, these discounts have now disappeared or have been significantly reduced.

Another change that has caused discontent is the new policy of restricted access to certain products. Previously, members could access exclusive promotions in advance. Now, popular products have specific dates and times for purchase. This has limited the flexibility of customers who used to enjoy unlimited access to these products.

Facade of a Sam's Club store with a blue sign and a play area next to the entrance.
The changes haven't been liked by some of the members | Sam's Club

Mixed Reactions Among Members

The response from Sam's Club members to these changes has been mixed. Some consider that the improvements in the rewards program and online services compensate for the elimination of exclusive discounts. For them, the additional benefits and the convenience of online shopping still make the membership worthwhile.

On the other hand, many members have expressed their frustration. Those who valued the discounts on products like electronics and food consider that these modifications reduce the value of the membership. "The discounts were one of the main attractions of being a member. Now I feel like I'm not getting the same for what I pay," commented a member on social media.

Sam's Club Leads the Way

Despite the criticisms, Sam's Club continues to seek a balance between modernizing its services and satisfying its members. It is likely that the chain will continue to adjust its offerings to remain competitive against other competitors like Costco.

Members should be alert to future changes. It is possible that Sam's Club will adjust its policies again, based on consumer response. Meanwhile, some members have reconsidered their membership, while others continue to enjoy the improvements and convenience offered by the new services.

➡️ Consumer Affairs

More posts: