Official statement from T-Mobile: they react in time to customers' anger

T-Mobile has had to come forward and provide explanations. In recent days, thousands of the company's users have expressed their frustration on social media and specialized forums.

The reason? The T-Life app, an increasingly important tool for the carrier's customers, includes a screen recording feature. It also appears enabled by default.

This has caused concern, confusion, and widespread criticism, even though the company has assured that there is no violation of privacy.

T-Mobile Did Not Measure the Consequences

The T-Life app has become almost indispensable for T-Mobile customers. They use it not only to check usage data or manage services, but also to make purchases and handle transactions in physical stores. Some users report that they have even been denied service if they did not have the app installed on their device.

This situation, along with other complaints about malfunctions, navigation difficulties, and the presence of ads, has increased the discontent. The last straw was the discovery of the screen recording tool.

According to T-Mobile's statement, this feature aims to improve the user experience. It allows customer service representatives to see how a user interacts with the app.

This is useful for helping solve issues or guiding those who have trouble using it. In addition, the company clarifies that the tool only activates when there are errors. In some cases, it triggers automatically if the phone is shaken while a technical issue occurs.

Despite these explanations, many customers believe that the approach was not the right one. What has bothered them most is that the feature is enabled by default and that its existence was not clearly communicated.

The carrier states that the recorded data are limited exclusively to usage within the app. At no time do they access private content or store sensitive information.

T-Mobile Reacts in Time

In response to the controversy, the company has confirmed that this feature can be easily disabled from the app's settings. They have also emphasized that the main goal is to improve service and solve errors more quickly. The screen recording is used only for technical purposes and doesn't pose any threat to customers' privacy.

T-Mobile insists that they have never had access to personal data or content outside the app, and that their privacy policy remains intact. Even so, for many users, transparency should have been greater from the beginning. Giving users the option to enable this feature, instead of imposing it, would have avoided much criticism.