Half of America on alert: what happened with AT&T sends chills down many people's spines

Millions of Americans are starting to worry about what could happen to them with their mobile phone provider. Especially after what recently happened to a customer of AT&T. A simple monthly bill turned into a real nightmare.

The user received a charge that amounted to no less than $10,000. No, it wasn't for buying new phones or signing up for special services.

The most alarming part of the case is that most of the amount was due to international roaming data usage. Specifically, more than $8,000 was for just 4.25 GB (4.25 GB) of browsing abroad. In addition, they added an extra $1,000 for 500 minutes (500 min) of calls.

This disproportionate charge has left many people stunned and others, directly, afraid to travel with their phone turned on. The customer claimed to have activated AT&T's International Day Pass. It's a service that, in theory, allows you to use the same data, call, and messaging plan from your home country while you're in another.

According to his own words, he called the company before his trip to confirm that the option was active. However, when he checked the bill, the charges didn't seem to reflect that pass.

AT&T must give explanations

Several Reddit users, where the case went viral, noticed that the receipt published by the affected person didn't show the use of the International Day Pass. However, the customer insists that it was active.

It was also observed that the contracted plan, called Business Unlimited Premium 2.0, should include several roaming passes per month. At no additional cost. That's why many people believe the error was AT&T's direct responsibility.

Reactions didn't take long to appear. Hundreds of people on social media said that such a charge has no justification.

One of the most notable comments was from a user who stated that "4 GB of roaming should never cost more than $100." Even if the customer doesn't have an international plan. The general opinion is that these exaggerated prices make no sense in 2025.

Awaiting AT&T's response

The affected user has already contacted AT&T's customer service and an investigation ticket has been opened. Some experts recommend that, if you experience a similar situation, you should file a formal complaint with the FCC (the Federal Communications Commission). It's usually an effective way to solve conflicts with telecommunications companies in the United States.

What happened has put thousands of AT&T and other companies' customers on alert, who now fear checking their next bill. This case has not only caused outrage, but has also raised alarms about how roaming charges are handled. For many people, the fear of receiving an exorbitant bill is no longer a distant concern, but a real possibility.