Verizon's latest call scares: it sparks outrage among thousands of Americans

Some Verizon customers have expressed their annoyance at a practice they consider invasive and unethical. In recent weeks, numerous complaints have appeared on social media and forums like Reddit. In these, users report having received calls and text messages directly from Verizon employees' personal phones.

This situation has sparked a heated debate between those who consider it useful and those who see it as a violation of their privacy. According to testimonies shared by customers, some Verizon store employees are contacting people using their own phone numbers. Instead of receiving an automated communication or one from an official number, several users have been surprised to get personalized messages.

The most unsettling thing for many is that these calls or messages arrive without having had any prior contact with that store or that representative. That is, an employee who has never personally assisted the customer could be writing to them from their private phone. This has caused surprise, annoyance, and even outrage among those who value their privacy.

Verizon forces workers

According to several Verizon workers, this is not an individual decision. Apparently, the company encourages its employees to contact potential customers directly. Some employees have admitted that they are not comfortable with this practice, but they have to do it because they have sales targets to meet.

"We hate making these calls as much as you hate receiving them," one of them commented in a Reddit conversation. In addition, there are workers who claim that even sending these messages doesn't guarantee results. This makes the whole process even more frustrating.

Although many users believe that by unsubscribing from promotional messages they will avoid this type of contact, the reality is different. Some customers claim to have disabled all commercial notifications, but they still receive messages from employees' local numbers.

Verizon, so far, has not offered a clear response on the matter. This leaves customers in a complicated position. There is no definitive way to avoid these contacts, except to ask the person directly not to call them again.

Annoyance or opportunity?

There are those who defend this strategy. They argue that employees only contact people who qualify for new promotions or upgrades on their lines. From this perspective, it could be an opportunity to take advantage of good discounts.

However, for most customers, these unsolicited messages remain simply annoying. The controversy is far from over.

Verizon's practice has sparked complaints from thousands of users across the United States. Many wonder if it is really necessary to receive unwanted calls to access an offer.