Bad news at Verizon: many feel deceived and they're not holding back

Over the past few weeks, Verizon has been at the center of controversy. No, this time it's not about coverage issues or high rates. The controversy revolves around the sale of the new Nintendo Switch 2.

It's a console that has sparked enormous interest among gamers. However, it's leaving many buyers with a bad taste in their mouths. Especially those who trusted the carrier to get a unit.

The excitement over the arrival of the Switch 2 turned into frustration for numerous customers. When they couldn't find it in stores like Best Buy or Walmart, many chose to buy it directly from Verizon's online store. At first, everything seemed to be going well.

The order was being processed and users were looking forward to receiving the console. However, that excitement soon turned into disappointment.

Verizon wasn't completely transparent

One of the most talked-about cases emerged in a popular Reddit thread. In it, the author shares how, after failing to get the console in other stores, he decided to buy it online through Verizon. Although he managed to place the order after struggling with the My Verizon app, he never received the package.

The console was supposed to arrive on Sunday, but on Monday there was only a generic delay message in the app. Not a single estimated date. The situation led many to suspect that the company might have sold the console without having enough stock.

The most frustrating thing for the buyer is that he had already purchased Mario Kart World and the camera for the Switch 2. He just wanted to play, but the console never arrived. This isn't an isolated case.

Complaints from users with similar stories are piling up on both social media and specialized forums. One of the most repeated comments is that, although it's not common to buy a console from a phone company, some decided to do so. In the end, what should have been an exciting experience turned into a long wait with no clear answers.

Customers feel deceived

Even media outlets like CNET have brought attention to this situation. In one of their reports, a journalist recounts his own experience. With constant calls to Verizon's customer service without getting concrete answers.

He only received vague messages indicating that the console was awaiting delivery. Finally, after canceling the original order and placing a new one, the console arrived. But only after several weeks of uncertainty, according to PhoneArena.

Users expect Verizon to address the issue as soon as possible, offer solutions, and, above all, more transparency. Because if there's one thing that bothers consumers, it's feeling ignored when they just want what they paid for.