**Texto traducido:** Urgent statement from Vodafone following received complaints: they are doing the impossible.

Vodafone has issued an urgent statement following harsh criticism from a user on social media. The customer's complaint highlighted a very serious issue. Elderly people are receiving deceptive phone calls, in which they are offered a supposed portability to Vodafone.

According to her, these communications are not only confusing. They also exploit the lack of guile of the elderly, leading them to make erroneous decisions.

In her message, she denounces that the individuals responsible for these deceptive calls take advantage of the trust of the elderly. They don't suspect that they might be scammed. The customer asserts that these acts are "actionable" due to the way the victims are manipulated.

Additionally, she explains that the deceptions begin from the first contact, where they are led to believe they are receiving a legitimate offer.

Vodafone distances itself from these behaviors

Vodafone, in reply to this complaint, has made it clear that these types of practices are completely against their ethics. They haven'thing to do with their way of working. They have firmly expressed that they neither tolerate nor support any kind of deception toward their customers.

The company has assured that they are the first interested in eradicating these bad practices and are taking action on the matter. Vodafone urges the user who made her complaint public to contact them directly through a private message. This way, they can learn more details about what happened.

The company has also wanted to make it clear that they are committed to the well-being of their users. They seek to identify and stop any behavior that negatively affects their customers.

Vodafone emphasizes that customer service is one of their most important pillars. They constantly strive to offer a transparent and deception-free service. The company also stresses that they are willing to collaborate with authorities to investigate any fraud and take necessary measures.

Commitment to ethics and transparency

Vodafone has wanted to highlight that the actions reported by the user are not part of their policy or their usual way of operating. The company has expressed its desire to work together with its users to ensure that no one falls victim to fraudulent practices.

Additionally, they have invited any user who suspects they have been a victim of such deceptions to contact them. The company assures that every case will be thoroughly investigated. This is to ensure that those behind these deceptions face the corresponding legal consequences.