Royal House confirms King Felipe and Queen Letizia's big decision: they are very modern

Royal Household has revealed in recent days the important decision made by King Felipe and Queen Letizia. In doing so, it has confirmed what was suspected about them: that they always bet on modernity.

As reported, they have taken the step to update and improve the internal support system and incident management. All in favor of making it more efficient and effective.

Technological modernization at the service of the institution

The Royal Household has taken an important step in recent days that has not gone unnoticed. It is a decision that, although it may seem technical, says a lot about the way King Felipe and Queen Letizia act. Yes, once again, they have shown that they are aligned with current times and that their bet is clear: modernity.

Specifically, as revealed by official sources and media like Monarquía Confidencial, the King's Household has initiated the process to modernize its internal incident management system. This translates into the acquisition of licenses and technical support for a new ticketing system. A move that seeks to improve the efficiency and agility of internal work in an institution as important and visible as the Head of State.

This system, commonly used in large organizations and companies, allows for better control and monitoring of technical problems or support requests that may arise on a day-to-day basis. The decision to implement and update it is, therefore, a clear sign that the parents of Leonor are not content with the past. They want the institution to be up to date with current times.

Hence, they have established requirements in this new system such as a maximum period of 24 hours to address incidents. And even a service with stipulated hours and availability of specialized technical personnel.

King Felipe and Queen Letizia, a Royal Household looking to the future

In parallel to this technical but revealing news, King Felipe and Queen Letizia have continued to develop their official agenda with joint public appearances. Their institutional commitments remain numerous, but what stands out the most is how both seek to project a close, modern, and professional image. That same vision is also applied behind closed doors.

It is no coincidence that this decision to modernize the internal system has occurred at this time. The Royal Household has been strengthening its technical structure in recent years, aware that digital transformation is also key to the functioning of historical institutions. Especially when these must keep a standard of operational excellence in front of the citizenry.

According to the documentation consulted, the update will affect the system that currently manages incident attention, whose support will be provided remotely. With this new one, they seek to ensure process traceability, error reduction, and faster responses. In other words: do more and do it better.

Behind all this, King Felipe and Queen Letizia show their commitment to good governance. They could have opted to keep a traditional, inflexible structure anchored in past models. However, they have chosen to invest in technology, modern management, and tools that allow for more agile and effective administration.

This bet also sends another message: that the Spanish monarchy doesn't live in a bubble, but adapts, evolves, and transforms like any other modern institution. In this, King Felipe and Queen Letizia are being an example of active leadership.

In addition to this, since the beginning of his reign, the monarch has promoted internal changes that have affected the structure and communication of the Royal Household. The annual publication of their accounts, the rationalization of official acts, and the reduction of positions are some of the measures already applied. The renewal of the ticketing system is a logical continuation of this silent but constant reform process.

The truth is that, with this news, it becomes even clearer that King Felipe and Queen Letizia are 21st-century monarchs. The institution they lead continues to work to be up to date with the times and the demands of the citizens. With decisions like this, they not only manage their internal structure better but also strengthen their public image.