Movistar clarifies an issue that has many of its customers on edge: it has a solution.

A Movistar user recently expressed their concern through social media about what was happening to them. They indicated that they were having trouble accessing their television account through devices.

In their post, they asked "what is happening lately." The situation "is starting to worry and even anger me," they added angrily. This type of complaint is not isolated, as several customers have experienced similar issues recently.

As a result of this comment, Movistar has decided to clarify the situation and offer simple solutions to those affected by this problem.

What is the problem that Movistar customers are experiencing?

Many customers have felt frustrated by these types of issues, especially when it comes to enjoying the television service. Undoubtedly, it is one of the company's most popular offerings.

The problem seems to be related to the synchronization of devices with the Movistar account, which causes blockages or failures when trying to access content from different devices. However, the company has sought to reassure its users by clarifying that these issues have an easy solution.

In fact, they have offered a series of steps to solve these types of access problems to the television. The first thing Movistar recommends is disconnecting the router from the power for at least ten minutes. Sometimes, a simple router restart can solve connection problems and restore synchronization.

After restarting the router, it is advisable to turn off and then turn on again the devices from which you are trying to access the television. This step helps to restore the connection and update the configuration.

Through the Movistar platform, you can also unlink all the devices you have registered. This can help avoid problems related to synchronization and connection management.

If the problem persists, Movistar suggests uninstalling and then reinstalling the television application on your devices. This can solve technical failures or pending updates that are affecting the app's functionality.

Additionally, an extra step that can be useful is changing your account password. Sometimes, access failures can be related to an error in the credentials. Therefore, updating the password can be a good option.

If after following these steps the problem continues, Movistar recommends contacting their customer service. The support team will review the situation individually and seek a personalized solution.

Why does this problem affect so many users?

Access to Movistar television through devices is a highly valued feature by its customers. However, as with any digital service, occasional failures can occur. It is important for users to know that these problems are not constant and, in most cases, have an easy solution.

The company has made it clear that they are committed to providing a smooth and hassle-free user experience. They encourage all affected users to follow the steps mentioned above and not hesitate to contact customer service if the problem persists.