Urgent alert from Wells Fargo about their cards in the United States: React quickly

If you're a Wells Fargo customer in the United States and you experience this mishap, keep calm. The institution has sent a clear notice: act as soon as possible. If you don't, you could make things much more complicated or, even worse, become vulnerable to fraud.

When you forget your password or the PIN for your credit or debit card, a direct alert from Wells Fargo appears. For example, if you try to access your account several times unsuccessfully, your online access is automatically suspended. In those cases, the institution sends an immediate alert message to your email or phone; this is the first notice, and you shouldn't ignore it.

Urgent message from Wells Fargo: if you forget your PIN, act without hesitation

The first thing is not to panic. If you've already forgotten your password or PIN, follow these steps: log in to the Wells Fargo app or their official website, and request to change your password or PIN.

If you don't have online access, call the number on the back of your card: for personal cards, it's 1‑800‑TO‑WELLS (1‑800‑869‑3557). If you prefer to do it in person, you can go to a branch with identification, and they'll help you reset your PIN or password there.

This is why it's vital to react quickly

Requesting the recovery of your credentials immediately has clear benefits, such as the rapid suspension of unauthorized access. If someone with bad intentions is trying to guess your password, Wells Fargo blocks access after failed attempts and sends you an alert.

Thanks to the "Zero Liability" protection, if you report the forgotten password or unauthorized use within the first 48 hours, you won't pay unauthorized charges. If a suspicious transaction alert is triggered, you can stop it before it's fully executed.

Avoid this at all times, according to Wells Fargo

Wells Fargo emphasizes that you shouldn't share your password or PIN by text, email, or phone call, nor should you respond to urgent messages saying "act now." Don't do it without verifying that they're from Wells Fargo.

You also shouldn't use links or contact numbers you receive in emails or SMS without checking them (always use the official number listed on your card). Don't write your PIN in easily accessible places, nor use it visibly at ATMs or stores without covering it.

How to recover it easily

The best way to recover your password or PIN easily and securely is through the mobile app or the official website. There you'll find options to reset your password or change your PIN by following guided steps.

If you choose to do it in person, a representative will help you at the branch. In case of emergency, you can also request expedited issuance of a new card.