Viktor Gladkov, Wells Fargo Special statement from Wells Fargo: follow the advice and you'll be able to breathe
If you see something strange in your account, Wells Fargo saves you from the problem: do this so you don't lose your money
If you are a Wells Fargo customer and you've noticed a charge on your account that you don't recognize, this urgent notice is for you. Detecting an unknown or unusual charge could be a sign of possible fraud. Acting quickly is key to preventing bigger problems and ensuring the charge is refunded.
What to do if you see a charge you don't recognize? Wells Fargo lends you a hand
First, check if the charge is for a subscription, pending purchase, or automatic payment you may have forgotten. If you can't identify it, don't ignore it; log in to the Wells Fargo Mobile app or online banking to review the details. You can also use the virtual assistant Fargo to check your recent transactions and get immediate help.
If you confirm that the charge is unknown, contact Wells Fargo immediately and for personal accounts, call 1-800-869-3557. If it's a credit card, the number is 1-800-642-4720. If you've shared personal information or clicked on suspicious links, call 1-866-867-5568.
You must act quickly for your own good: Wells Fargo warns you
The sooner you report the charge, the easier it'll be to stop possible fraud and recover your money. Wells Fargo can apply a temporary credit while they investigate the case. If it's confirmed that the charge was fraudulent, the charge will be refunded.
Wells Fargo has tools to protect their customers; you can activate alerts to receive notifications of transactions and withdrawals. Also, the bank will never ask you by phone or message to share your PIN, password, or access codes. If someone does, it's a clear sign of attempted fraud.
Other advisable actions to keep in mind: examine them closely
To avoid future scares, review your account statements regularly and set up activity alerts. Don't share personal information through unsolicited messages or calls. If you receive suspicious communications, report them to reportphish@wellsfargo.com.
A charge on your account that you don't recognize could be more than a mistake; it could be an attempt at fraud. If you follow this urgent notice and take the recommended steps, you'll be able to breathe easy knowing your account is safe. Wells Fargo is committed to their customers' security and offers the necessary resources to address these issues.
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