Sam's Club Sends an Urgent Message to All Its Members and Admits Problems

A comment on social media has once again put Sam's Club at the center of criticism. What began as an individual complaint has sparked a wave of messages from dissatisfied customers. An apparently common experience ended up becoming a reflection of the discontent that some members in the United States are experiencing.

The post was direct: a long wait and an error in an order were enough for the customer to reconsider whether it was worth becoming a member of the club. The official response from the chain didn't take long to arrive.

A Frustrating Experience That Goes Viral

"I was thinking about becoming a member of @SamsClub, but after waiting 20' at the café for two pretzels and receiving incorrect information for my takeout order, I'll reconsider the decision." The message ended with a strong hashtag: "#costcogreaterthansamsclub".

Although it wasn't clarified what kind of incorrect information was received, the comment caused immediate attention. Four minutes later, Sam's Club's account replied: "Thank you for letting us know about this, this isn't the news we like to hear. Please join us in a private message, we'll be happy to look into this for you."

Controls and Technology Under Scrutiny

Meanwhile, other users continue to show their discontent with the new security procedures in the stores. Several members have criticized the automatic scanners that verify purchases, comparing them to airport controls. Some see it as an unnecessary measure: "There's no need to scan me," commented a customer.

Others labeled it as "security theater." The complaints add to those caused by the rigorous receipt checks upon exit, something many consider excessive. This type of control has led the company to reconsider how it applies these measures, although meanwhile, the discontent grows among the more veteran members.

Digital Changes and Less Staff

In parallel, Sam's Club has been making adjustments to its membership system. According to a user on Facebook, the chain is phasing out physical cards and moving everything to digital format through its mobile app. A reduction in checkout staff and a greater presence of self-service terminals is also reported.

Although some members have confirmed that their physical cards still work, the trend is clear. These decisions have sparked mixed comments: some celebrate the modernization. Others feel displaced and consider that customer service is being affected.